Get started with Jira Service Management for admins
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A canned response is a predefined response that agents can reuse to reply to frequently asked questions instantly. Drafting these responses for common queries in advance allows agents to reply to their customers quickly and efficiently.
Project admins can also create consistent, empathetic, and well-articulated canned responses to build trust and deeper connections with their customers. Using shared canned responses, project admins can ensure consistent customer replies.
Create a canned response
Read how to use canned responses to answer frequently asked questions.
Insert a canned response
Edit or delete a canned response
Best practices for creating canned responses
Read how you can use canned responses to increase agent productivity.
Create personal signature with canned responses
Save time by creating a personal signature for each project.
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