Integrate with CloudMonix

This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

What does the integration offer?

The CloudMonix integration facilitates CloudMonix users to take advantage of Jira Service Management's advanced alert & notifications management capabilities, such as escalations, on-call schedule management, and extensive alert notification controls.

How does the integration work?

When CloudMonix triggers an alert, an alert is automatically created in Jira Service Management through the integration. When the check value of the alert is off in CloudMonix, Jira Service Management closes the alert automatically.

Set up the integration

CloudMonix is an API-based integration. Setting it up involves the following steps:

Add a CloudMonix integration in Jira Service Management
Configure the integration in CloudMonix

Add a CloudMonix Integration

Bidirectional integrations aren’t supported in Free and Standard plans. All the other integrations are supported at a team level in Free and Standard; however, for their outgoing part to work, you need to upgrade to a higher plan. To add any integration at a site level through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be either on Premium or Enterprise.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add a CloudMonix integration in Jira Service Management, complete the following steps:

Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “CloudMonix”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the Webhook URL.
You will use this URL while configuring the integration in CloudMonix later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.

Configure the integration in CloudMonix

To configure the integration in CloudMonix, complete the following steps:

In CloudMonix, go to Account Settings > Integrations.
Edit the Webhook integration.
Enter "Jira Service Management Webhook" into Webhook Name field.
Paste the URL previously copied from Jira Service Management into URL.
Select "Post" for Method.
Select Save.
Go to Account Settings > Notifications.
Select "+" .
Select "Jira Service Management Webhook" for Send to.
Enter values for the other fields as needed.
Select Save.

Sample payload sent from CloudMonix

(in JSON format)

{
"CheckId": "8db3297e-ed15-4218-9068-d99cf68aea20",
"AccountId": "ace8ae77-0450-4373-a63a-d6616cbe3224",
"SubscriptionId": "32a80186-7301-4500-93e0-3c9b16ec46c0",
"ResourceId": "145b9eb0-c145-4588-b8e7-210689aff0f2",
"CheckName": "Test Check Name",
"ResourceName": "Test Resource Alert",
"InstanceName": "",
"CheckValue": "Test Check Value",
"CheckTime": "6\/28\/2016 12:31:35 PM",
"SeverityName": "INFORMATION"
}

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