Integrate with Google Cloud's operations suite

This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

What does the integration offer?

Google Cloud's operations suite (formerly Google Stackdriver) is natively integrated with the Google cloud platform, Amazon Web Services, and popular open-source packages. Google Cloud's operations suite provides various metrics, dashboards, alerting, log management, reporting, and tracing capabilities.

Jira Service Management has a Webhook integration with Google Cloud's operations suite. Using the integration, Google Cloud's operations suite sends incidents to Jira Service Management API with detailed information. Jira Service Management acts as a dispatcher for Google Cloud's operations suite alerts, determines the right people to notify based on on-call schedules – notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until they are acknowledged or closed.

How does the integration work?

When the state of a notification is open in Google Cloud's operations suite, an alert is automatically created in Jira Service Management through the integration.
When the state of a notification is closed in Google Cloud's operations suite, the related alert is closed automatically in Jira Service Management.
When the state of a notification is acknowledged in Google Cloud's operations suite, the related alert is acknowledged automatically in Jira Service Management.

Set up the integration

Google Cloud's operations suite is an API-based integration. Setting it up involves the following steps:

Add a Google Cloud's operations suite integration in Jira Service Management
Configure the integration in Google Cloud's operations suite

Add a Google Cloud's operations suite integration

If you're using the Free or Standard plan in Jira Service Management, you can only add this integration from your team’s operations page. To access the feature through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be on Premium or Enterprise plan.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add a Google Cloud's operations suite integration in Jira Service Management, complete the following steps:

Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “Google Cloud's operations suite”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the Webhook URL.
You will use this URL while configuring the integration in Google Cloud's operations suite later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.

Configure the integration in Google Cloud's operations suite

In Google Cloud, go to Alerting on the left menu.
Select Edit Notifications Channels on the top menu.
Open the WEBHOOKS tab.
Select Add New.
Paste the URL previously copied from Jira Service Management into ENDPOINT URL.
Select Save.

Sample payload sent from Google Cloud's operations suite

(in JSON format)

{
  "incident": {
    "incident_id": "f2e08c333dc64cb09f75eaab355393bz",
    "resource_id": "i-4a266a2d",
    "resource_name": "webserver-85",
    "state": "open",
    "started_at": 1385085727,
    "ended_at": null,
    "policy_name": "Webserver Health",
    "condition_name": "CPU usage",
    "url": "https://app.google.cloudops.com/incidents/f333dc64z",
    "summary": "CPU for webserver-85 is above the threshold of 1% with a value of 28.5%"
  },
  "version": 1.1
}

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