Set up help centers and portals in team-managed projects

Customers can send requests via help centers on your site. If you have a linked Confluence space, they can also self-service their own requests by searching for help articles. If they have access to multiple service projects, they can also see all their portals on the default help center.

Set up portal access in team-managed projects
Learn how to set up who can access and raise requests in your portal.
Set who has permission to send requests to your portal
Here's how to set which customers have permission to send requests to your customer portal.
Customize a portal in your team-managed projects
Each service project has its own portal you can customize to fit your organization's brand.
Customize help centers in team-managed service projects
Learn about the options you have for customizing your help center in team-managed projects.
Add announcements to your portal or help center
Learn how to add announcements in your portal or help center in team-managed projects.
Group request types in the portal in team-managed projects
Here's how to organize different request types into groups.
Let agents add announcements in team-managed projects
Give agents permission to make announcements on the portal and help center in team-managed projects.

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