Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Create, edit, delete a routing rule
This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.
You can route alerts based on their source, content, and time. Team routing rules provide the flexibility to notify a team using different escalation rules, or on-call schedules, for different alerts, at different times. Read more about routing rules.
If you’re on a Free or Standard plan, you can create one custom routing rule only. Upgrade to Premium or Enterprise to create multiple routing rules tailored to your needs.
On your team’s profile page, scroll to the Operations section and select Go to operations.
Select On-call from the sidebar on the Operations page.
Select the + icon in the Routing rules section.
In the following example, if the priority is less than P3, then the alerts are routed to no one, but if it is P1, P2, or P3, they’re routed to the escalation policy selected.
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