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Jira Service Management

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Configure a company-managed project as an administrator

Manage your customers

Customers are people who request help from your service project. Learn how you can add and remove them from your service project.

What are service project customers and organizations?
Learn the differences between service project customers and organizations
Add a customer to a service project
Add a customer to your service project so they can start requesting help.
Add customers in bulk to your service project
Learn how to add customers in bulk to your service project
Edit a customer's name
You can edit a portal-only customer's name on your Jira site for all your Jira Service Management projects.
Remove a customer from a service project
If someone no longer raises requests in your service project, you can remove them.
Delete a customer's account
You can delete a customer's account if they're no longer needed on your Jira site.

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