Remove a customer from an organization

When you remove a customer from an organization they lose access to service projects that use the organization. This means that they can no longer request help from the service project.

Customers may still have access to service projects if:

• They belong to another customer organization on the site.

• Your service project allows anyone to raise requests without logging in.

How to remove customers from an organization

To remove customers from an organization:

1. From your service project, go to Customers.

2. Select an organization from the list by clicking its name.

3. Find the customer you want to remove.

4. Select next to the customer.

If Customer service management is turned on, follow these steps remove customers from an organization:

1. From your service project, go to Organizations.

2. Select an organization from the list by clicking its name.

3. Find the customer you want to remove.

4. Select ••• > Remove from organization.

Remove customers from an organization using Jira product settings

You can also remove customers from an organization using Jira product settings. Only Jira admins can perform actions in Jira product settings.

1. In the top right hand corner of the screen, select Settings > Products > Organizations.

2. Select an organization from the list by clicking its name.

3. Select the customer you would like to remove from the list. You can also search for them using the search bar.

4. Enter the customer’s email. Separate customer emails by commas to add more than one at a time.

5. Select the Remove customer icon.