Group alerts using Atlassian Intelligence

What’s alert grouping?

Alert grouping by Atlassian Intelligence uses both Atlassian’s machine learning in addition to generative AI to group related and similar alerts and to provide insightful suggestions. This is helpful for the on-call members of your team - rather than addressing each alert individually, they can get a comprehensive overview of similar alerts in the system and handle them all together. This reduces the number of alerts they have to tackle, allowing them to focus on the most critical and relevant issues. It also helps them take the correct next steps, such as creating an incident for the grouped alerts and gaining knowledge from them. Over time, the Atlassian Intelligence system will learn to understand new types of alerts, identify and predict patterns more accurately, and get better at grouping because of user feedback, making your incident resolution faster than ever.

Alert grouping is a key AIOps feature that can offer various benefits.

View alert groups

In addition to the List view and Detail view that you use to view and organize your alerts in the operations space for your team or yourself as an on-call agent, you can now switch to the AI view powered by Atlassian Intelligence to get an overview of similar alerts that are intelligently grouped.

To view alerts grouped by Atlassian Intelligence:

1. Activate Atlassian Intelligence if you haven’t done so already.
   You must be an organization admin to activate Atlassian Intelligence for Jira Service Management.

2. Go to the Alerts list from either Your Work or your team’s Operations.

3. Switch to AI view.

The AI view shows basic metrics associated with alert groups created, if any, in an expandable/collapsible section:

• Noise reduction
  The percentage reduction in the volume of alerts as a result of grouping. It's a function of the alert pattern, which means the more similar the alerts are, the higher the number of groups created. This results in fewer individual alerts and hence, less noise.

• Groups created
  The number of groups created since you started using the Alert grouping feature.

Bulk actions for alert groups

In AI view, if your selection only includes individual alerts, all the actions in the List view are also available too. If your selection is a combination of both groups and individual alerts, however, the following actions apply:

• Create an incident: Select individual alerts and groups as needed and select Create incident.

• Link to an existing incident: Select individual alerts and groups as needed and select Link incident.

View details of a group

To view the details of a group of alerts at a deeper level:

1. From the AI view, select any group.
   The Alerts tab opens by default.

2. Optionally, make a team member the assignee of the group. An assignee is a team member who owns the group.
   The group has no assignee by default.

In the group detail view, the following details are available:

Bulk actions for alerts in a group

You can perform bulk actions on multiple alerts as you do in the alert list view. To acknowledge, close, create an incident, link an incident, or execute other available actions, you can select multiple alerts in the group and apply the action.

Insightful suggestions

Based on the alert groups created, Atlassian Intelligence makes insightful suggestions in terms of past responders, and past alert groups, to help the on-call teams to respond faster.

Create an incident

To create an incident from the alerts in a group:

1. Open an alert group.

2. Select alerts in the group as appropriate.

3. Select Create incident. You can also do this from the What more can you do? panel.
   The Create issue dialog comes up. Atlassian Intelligence suggests a title, a description, and a priority for the incident you’re creating.

4. Edit any AI-suggested value in the form as necessary. Also, use the thumbs-up or thumbs-down icon to let us know if they make sense or not.

5. Select Create.

Reach out to past responders

To help you quickly identify who might be best equipped to deal with a specific issue, Atlassian Intelligence suggests responders who have dealt with similar alerts before. This way, you can save time finding the right person and potentially resolve the issue more efficiently.

Check the history of similar alert groups

Atlassian Intelligence also suggests similar alert groups from the past based on their content similarity with the current one, to help you identify patterns or recurring issues over time. By comparing the current alert group with past ones, you can find out if a similar situation occurred before and understand how it was handled. This can improve your decision-making process and potentially lead to more efficient problem-solving.

Work with alert groups in List view

In the List view itself, you can use a toggle to view alerts grouped by Atlassian Intelligence alongside individual ones.

1. Activate Atlassian Intelligence if you haven’t done so already.
   You must be an organization admin to activate Atlassian Intelligence for Jira Service Management.

2. Go to the Alerts list from either Your Work or your team’s Operations.

3. Go to List view.
   The view shows both alert groups if any, and individual alerts that Atlassian Intelligence couldn’t add to any group.

Everything else about the alert grouping feature and the actions you can take on groups (and individual alerts) remains the same as described in the previous sections of this article. To hide alert groups from the list, turn off the Show alert groups toggle. A feedback modal will appear, allowing you to share your thoughts and comments.

Alert groups and data residency moves

If you decide to move your product data from one data residency location to another, any alert groups you previously had will be permanently deleted. This is because we currently don’t support moving group-related data. In the new location, however, Atlassian Intelligence will start creating groups from scratch.

Let us know what you think

As you go through the various stages in the experience (AI view, group detail view, and Incident creation), use 👍 or 👎 for any Atlassian Intelligence-generated input or values to let us know if they made sense to you or not. For example, if you believe an alert should not have been put into a particular group, select the thumbs-down icon and the share details.

For more information about Atlassian Intelligence, visit our Trust Center or any of the following links:

• What is Atlassian Intelligence? | Atlassian Support

• Activate Atlassian Intelligence for your products | Atlassian Support

• Troubleshoot Atlassian Intelligence | Atlassian Support

• Learn about Atlassian Intelligence | Atlassian Support