Understand the integration framework

Discover how integrations in Jira Service Management enhance functionality by connecting with various IT tools.

Understand integration types, advanced settings, action filters, and more.

Learn about integration types and advanced integration settings.

Learn about advanced integration settings with Create, Ignore, Close, Acknowledge, and Add note actions.

Find out more about action processing, action filters, configurable alert fields in advanced integration settings.

Customize your alert data with dynamic (draggable) properties.

Learn how to use action filters in an integration.

Learn how priority levels work in an integration.

Use string processing methods to extract information from email data.

Use regular expressions when filtering and viewing sample definitions.