Customer permission to link assets from a help center

Customers can link assets to their request when raising a request in a help center if an asset field is available. You can give your customers permission to do this by adding a visible asset management field to a request type.

You must be a project administrator to configure request types.

To add an asset management field:

1. From your service project, select Project settings, then Request management, then Request types.

2. Select Edit fields for the request type you want customers to link assets to.

3. Select + Add a field > Linked assets > Apply.