Get started with Jira Service Management for admins
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Forms can retrieve JSON data from REST APIs and use this data to populate choice lists on forms. In order to use external data in a form, you’ll need to set up a connection.
Before you can add a data connection to a form, you’ll need to create one. Learn how to create a data connection.
You need to be a project admin to add or unlink data connections from forms.
Once you’ve created a data connection, you can add it to a form.
To add a data connection to a form:
Create or edit the form you want to add a data connection to. Learn how to create or edit a form.
Select the form field you want to connect.
To use a data connection on a form field, the form field needs to be a multiple choice, dropdown, or radio field.
In the right hand panel, under Data connection, select your desired data connection.
Select Save changes.
To unlink a data connection from a form:
Go to the form you want to unlink. Learn how to create or edit a form.
Select the form field you want to unlink.
In the right hand panel, under Data connection, select Do not link.
Select Save changes.
If a field in a form is unlinked, all of the choice values in the form builder will be cleared. However, forms that already use the data connection and are attached to issues will remain unchanged, and will continue to use the data connection.
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