Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Turn off the virtual agent in your project
The virtual agent is now available for all Jira Service Management customers on Premium and Enterprise plans. Read more about plans and pricing.
If you no longer want to use the virtual agent, you can turn it off.
You need to be a project admin to turn off the virtual agent.
Turn off the virtual agent in your project
To turn off the virtual agent:
From the navigation on the left, select Project settings, then Virtual agent.
Select Settings.
Next to Atlassian Intelligence answers, turn the toggle off.
Select Request channels.
Under Request channels and AI answers, turn all of the toggles off.
What happens to your data when you turn off the virtual agent
If you decide you no longer want to use the virtual agent, your organization admin can turn it off, but your data will be retained until you delete your Jira Service Management project. Within 5 business days of deleting your Jira Service Management project, we’ll remove your trained machine learning model and training data set, but we may retain common customer questions derived from your data.
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