How services work with Assets in Jira Service Management

Services are anything that actually delivers value to a company’s customers. How they work within your project depends on how you want to use them – they’re designed to be customizable to your organization.

Services you set up in Services can be used as the connectors of Jira Service Management – they can show what a change request could affect and what major incidents could affect or be impacted by.

If you have a premium site, you’ll also have access to Assets in Jira Service Management. At this point you may need to make a choice:

• If you use features such as major incidents or change requests, then set up your services in the Services panel. You can then create references to other Assets objects, which will allow you to see these connections in the object graph.

Or

• if you want to add more information to services, use automation, or use the Assets object field then you can set up your services as Assets objects.