Integrate with Panopta

This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

What does the integration offer?

Jira Service Management creates an alert in the event of a Panopta outage and closes it when the outage is cleared. Use Jira Service Management's Panopta integration to extend Panopta monitoring with a robust alert management platform; benefit from on-call schedules, escalations, rich notifications, and more.

How does the integration work?

When an alert is created in Panopta, an alert is also created in Jira Service Management automatically through the integration.
When the alert is closed in Panopta, the related alert is also closed in Jira Service Management.

Set up the integration

Panopta is an API-based integration. Setting it up involves the following steps:

Add a Panopta integration in Jira Service Management
Configure the integration in Panopta

Add a Panopta integration

Bidirectional integrations aren’t supported in Free and Standard plans. All the other integrations are supported at a team level in Free and Standard; however, for their outgoing part to work, you need to upgrade to a higher plan. To add any integration at a site level through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be either on Premium or Enterprise.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add a Panopta integration in Jira Service Management, complete the following steps:

Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “Panopta”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the integration URL generated for your account that contains both the API key and API URL.
You will use this key while configuring the integration in Panopta later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.

Configure the integration in Panopta

To configure the integration of Panopta with Jira Service Management, complete the following steps:

In Panopta, go to Configuration > Users & Contacts and add a contact.
Select Add and then Opsgenie Service Management from the menu.
Paste the API URL copied previously from Jira Service Management into API URL.
Paste the API key copied previously from Jira Service Management into API Key.
Select Create Opsgenie Notification.
Go to Configuration > Notification Schedules.
Create a schedule or modify an existing one.
Select Create New Event and add the notification method you defined earlier.
Under Servers and Server Groups, select the objects you'd like to generate notifications for.

Sample payload sent from Panopta

JSON

{
  "name": "elham.com (1.4.8.9)",
  "timestamp": "2014-04-22 00:09:32 UTC",
  "fqdn": "1.4.8.9",
  "server_group": "All Instances > Dev > Frontend Servers",
  "outage_id": 132770146,
  "services": "FTP,Secure POP Email,MySQL Database,HTTP,Microsoft Exchange,IMAP Email,Ping,Secure HTTP,PostgreSQL Database,DNS,Secure IMAP Email,Secure SMTP Email,POP Email,SMTP Email,Secure Shell (SSH)",
  "event": "outage event",
  "tags": [
    "tag1",
    "tag2"
  ],
  "teams": [
    "test1",
    "test2"
  ]
}

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