Transfer Jira Service Management customers and organizations
Who can do this? |
Customers in cloud have a single customer account tied to their email address that they can use to access your Jira Service Management help centers. This means when you copy Jira Service Management data, we don’t have to create new customer accounts in another instance of your Jira app. Instead, we link all data and activity associated with a customer to their existing customer account. Learn more about service project customers and organizations
カスタマーをコピーする
以下のコピーが可能です。
選択したプロジェクトに関連するカスタマーのみ、または
すべてのお客様
選択したプロジェクトに関連するカスタマーのみ
このオプションを選択すると、次のデータが Jira の移行先インスタンスにコピーされます。
標準フィールドとカスタム フィールドで参照されているカスタマー
ユーザー生成コンテンツ
ワークフローと権限
すべてのお客様
このオプションを選択すると、次のデータが Jira の移行先インスタンスに移動されます。
すべてのアクティブおよび非アクティブなカスタマー
削除されたカスタマーに関連するコンテンツ
Some customers may have different account types on the source and destination while using the same email addresses. This may cause issues in their requests and permissions once the data transfer is complete. Refer to your post-migration report to see affected customers and solutions. Learn more about moving customers with mismatched account types
Transfer customer organizations
選択した Jira Service Management プロジェクトに関連するカスタマー組織のみが、Jira の移行先インスタンスにコピーされます。
When you copy data multiple times from the same source instance to the same destination instance, we won’t move all your customers and customer organizations again. Instead, we’ll only copy any new customers and organizations that have been added to the source instance since the data transfer.
If you have customer organizations with the same names existing on both source and destination instances of Jira Service Management in which the customers within the organizations are different, it will cause an error. Learn about removing duplicate customer organizations from migration
カスタマーに通知する
Customers won’t get an email notification when they’re copied to another instance of Jira. When you’re ready, you can invite new customers by going to your Jira Service Management project’s Customers page from your destination instance of Jira. Alternatively, you can also give existing customers a link to the help center on the destination instance and they’ll be able to log in directly. Learn more about inviting customers to your service project
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