What are my options for shadow IT apps?

When reviewing your list of Shadow IT apps (also known as discovered apps), we recommend that you contact the admins of these apps to get additional details about whether the app is still in use and the kind of data it contains. How to review shadow IT apps

You can manage your users' requests for apps, and prevent them from signing up for new apps, on these eligible app plans:

• Confluence Enterprise

• Jira Enterprise

• Jira Service Management Enterprise

• チームワーク コレクション Enterprise (Loom を除く)

• Trello – 上記のいずれかの Enterprise プランをご利用の場合のみ

• Bitbucket Premium

Learn more about app requests settings

管理者として参加

When you need to see the apps your managed accounts use outside of your organization, you can join shadow IT apps as an admin. When you become an organization admin for an app, you’re able to manage any other apps under the same organization. You’ll also receive access to billing details for the organization. We suggest reaching out to the admin of that app to combine the data with an app you already manage before deleting it.

To make yourself an admin of the discovered app:

1. 移動 [アトラシアンの管理] に移動します。組織が複数ある場合は、対象の組織を選択します。

2. [セキュリティ] > [検出された製品] の順に選択します。

3. Select Actions (•••) > Join as admin.

管理者に連絡する

管理者に連絡すると、次のいずれかの状況に遭遇する可能性があります。

• You find out the admin is currently using the app with their team. You can have a further discussion about the kind of data the app contains. You may allow them to keep using the app or ask that they consolidate its data with an app you already administer.

• The employee responds that they forgot that the app exists or that they're no longer actively using the app. You can ask them to delete the app or make you an organization admin so you can delete it.

• 従業員が応答しないため、チームまたはマネージャーを追跡するためにより多くの時間を費やす必要が生じることになります。何も応答がない場合は、その従業員が会社を辞めた可能性があります。その場合は、その従業員の Atlassian アカウントを再度有効化して引き継ぐことができます。

Decide what to do about the app

You have various options for shadow IT apps. What you decide to do depends on your organization and how you want to manage apps. Most of these options require you to be an organization admin.

Delete the app

You could join a discovered app and see how the employee is using it. If you choose this option, you can manage or delete any other apps under the same organization. You may want to let the employee consolidate their data with an app you already administer before deleting the discovered app.

If you determine that an app isn’t useful, you can permanently delete it. To delete the app, you need to cancel its subscription.

To cancel the subscription:

1. 移動 [アトラシアンの管理] に移動します。組織が複数ある場合は、対象の組織を選択します。

2. [請求] を選択します。

3. Select Manage > Manage subscriptions.

4. In Manage subscriptions, go to Active subscriptions > (•••)

5. Follow the prompts on the screen

Do nothing and allow apps to remain separate

Depending on your company size or how employees are using the app, you may decide to do nothing about a discovered app. If you choose this option, these apps will remain in the Shadow IT apps list, and users will continue managing them separately.

Allow users to keep using apps after you transfer them

If you prefer to manage all apps from the same place, transfer the app to your company’s organization. After the transfer, you can give its users an app admin role so that they can continue to manage the app. Transfer all apps to another organization

Ask users to start using apps that already exist

Your users may not be aware that your organization has already set up apps that meet their needs. To avoid duplicate costs, you may want employees to use apps that already exist within your organization. This may require you to grant them access to apps that already exist.

If they don’t want to lose the Jira issues or Confluence spaces they were already using, you can import issues and individual spaces to your existing apps.