Ask about Jira Service Management
With TWG CLI, your agent can query Jira Service Management (JSM) data to help you navigate service projects, portals, queues, and knowledge articles.
What your agent can do
ユースケース | Example prompt |
|---|
ユースケース | Example prompt |
|---|---|
Find your help center | “What help centers are available in our JSM instance?” |
Browse portals | “List the portals in our main help center.” |
Find request types | “What request types are available in the IT support portal?” |
Search knowledge articles | “Find knowledge articles about password reset in JSM.” |
Look up a queue | “Show me the open tickets in the IT support queue.” |
Get service details | “What services are linked to the Platform Engineering team in JSM?” |
Check incident status | “Is there an open incident for the auth service?” |
Find conversations | “Show recent conversations in the IT help desk.” |
Check automation rules | “What automation rules are set up in our service project?” |
Explore knowledge sources | “What knowledge sources are linked to our help center?” |
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