“Incident management overview” dashboard template

This dashboard allows your team to track trends in incident creation, response, and resolution. This enables you to identify problems and improve their Incident Management strategy.

Incidents raised over time

Shows the top five projects with the most incidents that occurred during the selected date interval

You can filter this chart by the “Calendar” control labeled “Current date interval”, project, incident assignee ID, and affected services.

Incidents breaching SLA/not breaching SLA

A weekly count of SLAs that have been met or breached in the selected date interval

It includes the percentage of SLAs breached each week.

You can filter this chart by the “Calendar” control labeled “Current date interval”, project, incident assignee ID, SLA name, and affected services.

Mean time to resolution

The average number of hours to resolve an incident for each week of the selected date interval

You can filter this chart by the “Calendar” control labeled “Current date interval”, project, incident assignee ID, and affected services.

Mean time to respond

The average number of minutes to respond to an incident for each week within the selected date interval

You can filter this chart by the “Calendar” control labeled “Current date interval”, project, incident assignee ID, and affected services.