“Incident management overview” dashboard template
Analytics is now Insights
All of the Analytics capabilities of the app remain unchanged. You can continue using your existing dashboards, charts, and smart links alongside the new Rovo-powered features. These features combine work and data context to provide reliable answers, create a shared understanding of data, and build dashboards that your team can depend on.
This dashboard allows your team to track trends in incident creation, response, and resolution. This enables you to identify problems and improve their Incident Management strategy.
Incidents raised over time
Shows the top five projects with the most incidents that occurred during the selected date interval
You can filter this chart by the “Calendar” control labeled “Current date interval”, project, incident assignee ID, and affected services.
Incidents breaching SLA/not breaching SLA
A weekly count of SLAs that have been met or breached in the selected date interval
It includes the percentage of SLAs breached each week.
You can filter this chart by the “Calendar” control labeled “Current date interval”, project, incident assignee ID, SLA name, and affected services.
Mean time to resolution
The average number of hours to resolve an incident for each week of the selected date interval
You can filter this chart by the “Calendar” control labeled “Current date interval”, project, incident assignee ID, and affected services.
Mean time to respond
The average number of minutes to respond to an incident for each week within the selected date interval
You can filter this chart by the “Calendar” control labeled “Current date interval”, project, incident assignee ID, and affected services.
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