“Incident analytics” dashboard template
Analytics is now Insights
All of the Analytics capabilities of the app remain unchanged. You can continue using your existing dashboards, charts, and smart links alongside the new Rovo-powered features. These features combine work and data context to provide reliable answers, create a shared understanding of data, and build dashboards that your team can depend on.
This dashboard shows you all the incidents created for operations in Jira Service Management by status, priority, tags, and incident metrics for teams.
You can filter all charts by the “Calendar” control labeled Current date interval, priority, and status.
Incidents
The number of incidents created during the selected date interval
Mean time to resolve incidents
The average time it takes to resolve incidents that were created during the selected date interval
Number of incidents by priority
The number of incidents created during the selected date interval, grouped by priority
Number of incidents by status
The number of incidents created during the selected date interval, grouped by status
Number of incidents by tag
The number of incidents created during the selected date interval, grouped by tag
Daily mean time to resolve and close incidents
The number of incidents created each month and the average time it takes to resolve and close those incidents
Incident response statistics for teams
Shows the following alert details for each team:
Name of the team
Incidents responded
Percentage of responder alerts acknowledged
Total
Acknowledged responded alerts
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