“Organization effectiveness scorecard” dashboard template

This dashboard displays organizational-level scorecards to help highlight how each department is working.

Controls on the dashboard

Use the following controls to configure the dashboard:

You can filter all charts on the dashboard by the “Calendar” control labeled Current date interval, issue types to consider, and issue types to ignore.

Mapping categories of work

Mapping issues into categories of work helps teams keep track of and prioritize the effort spent in each category. At Atlassian, we bucket the work (in other words, Jira issues) into four categories: Run the business, Change the business, Developer productivity, and Team management.

To map the work categories:

1. Use the “Text input” controls to specify the names of the categories of work

2. Use the “Dropdown” controls to specify the Jira issue labels that map to each category of work

Note the following:

• If an issue maps to multiple labels, the charts will map the issue to the first label match in the list.

• The first category of work (default is “Run the business”) in this mapping is also used as the target goal in some charts, as we believe teams should spend less than 10% of their time working on this category.

Scorecards for your entire organization

Issue cycle time (target <7 days)

The number of issues that were completed in the selected date interval that hit or miss the target cycle time of fewer than seven days.

Time spent by work categories

The time spent in days on each work category during the selected date interval.

Number of uncategorized issues

The number of categorized and uncategorized issues.

Scorecards for individual departments

You can configure up to three departments in this dashboard. For each department, select the project categories that are most relevant to them from the “Dropdown” control labeled Project categories in Department.

Issues with cycle time <7 days

For the selected project categories, the number of issues that were completed in the selected date interval that hit or miss the target cycle time of fewer than seven days.

Time spent by work category

For the selected project categories, the time spent in days on each work category during the selected date interval.

Epic progress

The number of issues in each issue status for each epic in the selected project categories.