“Incident analytics” dashboard template

This dashboard shows you all the incidents created for operations in Jira Service Management by status, priority, tags, and incident metrics for teams.

You can filter all charts by the “Calendar” control labeled Current date interval, priority, and status.

Incidents

The number of incidents created during the selected date interval

Mean time to resolve incidents

The average time it takes to resolve incidents that were created during the selected date interval

Number of incidents by priority

The number of incidents created during the selected date interval, grouped by priority

Number of incidents by status

The number of incidents created during the selected date interval, grouped by status

Number of incidents by tag

The number of incidents created during the selected date interval, grouped by tag

Daily mean time to resolve and close incidents

The number of incidents created each month and the average time it takes to resolve and close those incidents

Incident response statistics for teams

Shows the following alert details for each team:

• Name of the team

• Incidents responded

• Percentage of responder alerts acknowledged

• Total

• Acknowledged responded alerts