Manage a subscription for Atlassian Government Cloud

Atlassian partners with Carahsoft, a US Public Sector aggregator and distributor, who sells our products to government customers. If you are a government customer, Carahsoft will work with you to understand your needs and bring in Atlassian experts when necessary to recommend the right blend of products for your organization. If you aren’t a government customer, the Atlassian sales team will work with you.

If you're interested in Atlassian Government Cloud products, you can express interest via our contact form and someone will reach out.

How do subscriptions work for Atlassian Government products?

When you purchase Atlassian Government products, you have a separate subscription for all instances of the same product. This means that if your organization purchases Jira, Jira Service Management, and Confluence, you have three separate subscriptions.

Each subscription includes a user tier that is billed annually. A user tier is the maximum number of users you can cover under your existing bill. This means that you can add as many instances of the same product to your subscriptions (up to 150 instances) with no impact to your bill.

Add to a subscription

Reach out to Carahsoft or your Atlassian sales contact to add to your subscription.

We update your subscriptions in the following cases:

• You upgrade a user tier
  When you want to add more users beyond the maximum in your tier, you can purchase at a higher user tier.

• You add product instances to a subscription
  When you request more instances of a product, we add them to your subscription at no additional cost.

Start a new subscription

When you purchase a product you don’t currently have, we bill you for the additional subscription. Reach out to Carahsoft or your Atlassian sales contact to initiate.

Cancel Atlassian Government products

To cancel one or all of your Atlassian Government products, reach out to Carahsoft or your Atlassian sales contact.