When you install a Jira product or plugin, some fields that are needed by that product or plugin are created and locked. These fields appear on the custom fields screen as Jira Service Management.. For example, an SLA field is created when you install
You can't configure a locked custom field. You can only add the locked custom field to a screen and view the field details including applied contexts and associated screens.
To view the custom field contexts and associated screens:
- Select > Issues.
- Under FIELDS, click Custom fields.
- Find the locked custom field and click > View field information. Alternatively, you can click a field's screens or contexts link to view the locked field's details.
To add the locked custom field to a screen, see Add a custom field to a screen.