Log in as another user
Which user management experience do you have?
Go to Atlassian Administration. Select your organization if you have more than one. You can identify which user management experience you have by checking where your Users page is located.
Centralized | Original |
|---|---|
In Atlassian Administration, Users is located in Directory.  | In Atlassian Administration, Users is located in Apps >  |
Jump to the
Centralized user management content
As an organization admin, you can log in as another user to ensure their permissions in an app are set correctly. It's particularly useful when you’re setting up a new user. You may also need to log in as another user to troubleshoot their account. When you’re logged in as another user, you see everything as that user would see it, including any content restricted to them.
You can’t make updates to a user’s profile by logging in as them. If they’re a managed account, you can make updates to their profile in Administration. You also can’t:
log in as another organization admin.
log in as a user who hasn’t accessed an app in your organization yet.
log in as your own account to access an app.
log in to Jira Service Management portal-only customer accounts.
Who can do this? |
To log in as another user:
Go to Atlassian Administration. Select your organization if you have more than one.
Select Directory > Users.
Select the user you want to log in as.
Find the app you want to log in to and select more actions (•••) > Log in as user.
We email the user to let them know you’ve logged in as them.
While you're logged in as another user, you'll see a message letting you know who you're logged in as. Select switch back to resume using your own account.
Original user management content
You can log in as another user to ensure their permissions in an app are set correctly. It's particularly useful when you’re setting up a new user. You may also need to log in as another user to troubleshoot their account. When you’re logged in as another user, you see everything as that user would see it, including any content restricted to them.
You can’t make updates to a user’s profile by logging in as them. If they’re a managed account, an organization admin can make updates to their profile in Administration. You also can’t:
log in as a user who has the same role as you, or a higher role. For example, a site admin can’t log in as another site admin or organization admin.
log in as a user who hasn’t accessed your site yet.
log in as your own account to access an app.
log in to Jira Service Management portal-only customer accounts.
Who can do this? |
To log in as another user:
Go to your site's Admin at admin.atlassian.com. If you're an admin for multiple sites or an organization admin, select the site's name and URL to open the Admin for that site.
From the Users page, select a user.
Select Log in as user.
We email the user to let them know you’ve logged in as them.
While you're logged in as another user, you'll see a message letting you know who you're logged in as. Select switch back to resume using your own account.
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