Plans in Jira Cloud let you choose the right features and functionality for your stage of business. From teams of three where you share everything, up to large enterprises with thousands of staff where visibility and control are paramount, there's a plan to suit your needs.

What do I get with each plan?

Plans comparison for Jira Software and Core

FreeStandardPremiumEnterprise
Jira Software only
User limitUp to 10 usersUp to 10,000 usersUp to 10,000 usersUp to 10,000 users
Storage2 GB250 GBUnlimitedUnlimited
SupportCommunity support9–5 Standard Support24/7 Premium Support24/7 Enterprise Support
Scrum (Jira Software) and Kanban boards(tick)(tick)(tick)(tick)
Agile reporting (Jira Software)(tick)(tick)(tick)(tick)
Customizable workflows(tick)(tick)(tick)(tick)
Roadmaps (Jira Software next-gen projects)(tick)(tick)(tick)(tick)
Single project automationUnlimitedUnlimitedUnlimitedUnlimited
Global and multi-project automation100 executions per month500 executions per month1,000 executions per user per month (combined)1,000 executions per user per month (combined)
Project permissions-(tick)(tick)(tick)
Anonymous access to projects-(tick)(tick)(tick)
Issue permissions-(tick)(tick)(tick)
Audit logs-(tick)(tick)(tick)
Sandboxes--(tick)(tick)
Release tracks--(tick)(tick)
Data pinning to a realm---(tick)
Uptime SLA--99.9%99.95%

For a price estimate, check out our Jira Software pricing or Jira Core pricing pages.

Plans comparison for Jira Service Management

FreeStandardPremiumEnterprise
User limitUp to 3 agentsUp to 5,000 agentsUp to 5,000 agentsUp to 5,000 agents
Customer limitUnlimitedUnlimitedUnlimitedUnlimited
Storage2 GB250 GBUnlimited

Unlimited

SupportCommunity support9–5 Standard Support24/7 Premium Support24/7 Enterprise Support
Multi-channel support(tick)(tick)(tick)(tick)
Customizable workflows and SLA’s(tick)(tick)(tick)(tick)
Custom reports(tick)(tick)(tick)(tick)
Automation (tick)(tick)(tick)(tick)
Global and multi-project automation100 executions per month500 executions per month1,000 executions per user per month (combined)1,000 executions per user per month (combined)
Issue-level security settings-(tick)(tick)(tick)
Audit logs-(tick)(tick)(tick)
Sandboxes--(tick)(tick)

Release tracks

--(tick)(tick)

Data pinning to a realm

---(tick)

Uptime SLA

--99.9%99.95%

For a price estimate, check out our Jira Service Management pricing page.

Free

The Free plan is for small teams of fewer than 10 people who are just getting started with Jira.

On the Free plan you get:

  • Up to 10 users (or 3 agents for Jira Service Management)
  • 2 GB of file storage
  • Atlassian Community support

Limitations in Free

There are some limitations to the following features when you use Free plans for Jira Cloud products:

  • Permissions, roles, and issue-level security
  • Audit logs
  • Email notifications
  • Apps that extend Jira Cloud
  • Advanced roadmaps that can help you track multiple projects across different teams 

If all of your Jira Cloud products are on the Free plan, those products will be deactivated after 120 days of inactivity.

Read more about deactivating inactive products and other limitations in Free plans.

Standard

As your team grows, and you need tighter access control, more file storage, and better support, you can move to Standard or Premium.

On the Standard plan, you move up to:

  • Up to 10,000 users (and 5,000 agents in Jira Service Management)
  • 250 GB of file storage
  • Advanced permissions, roles, and permission sharing between classic projects
  • Audit logs for keeping track of important changes
  • Standard Support (available 9am–5pm Monday to Friday for your time zone)

Advanced roadmaps can help you and your team track multiple projects across different teams. To take advantage of Jira's powerful project tracking features, upgrade your plan to Premium.


Premium

The Premium plan is available for Jira Software and Jira Service Management. This plan gets you the best of everything, including Premium dedicated customer support.

On the Premium plan for both Jira Software and Jira Service Management, you get:

  • Unlimited file storage
  • Premium dedicated Atlassian 24/7 support
  • 99.9% uptime service level agreement (SLA)
  • Advanced roadmaps that help you track multiple projects across different teams
  • Sandboxes
  • Release tracks


Enterprise

The Enterprise plan is available for Jira Software and Jira Service Management. This plan gets you everything from the Premium plan, plus you can:

  • Pin product content at rest to a data realm – Learn more

  • Give users access to an unlimited number of Jira Software Enterprise products and only pay for each user once

  • Get our 99.95% uptime service level agreement (SLA)

To inquire about an Enterprise trial or change to an Enterprise plan, fill out our contact form and someone from our team will reach out.

Inherited Jira Core plans

Jira Software and Service Management are built on top of Jira Core. If you have a license for either Jira Software or Service Management, you also get Jira Core with project templates made specifically for business teams. The Jira Core plan you inherit depends on what plans you have for your other Jira Cloud products.

If all of your other Jira Cloud products are on the Free plan, you'll get the features of Jira Core Free. If you have any Jira Cloud product on Standard, Premium, or Enterprise you'll get the features of Jira Core Standard (there's no Jira Core Premium or Enterprise).

If you don't specifically activate a license for Jira Core, you can use the features associated with your plan level but you don't get a separate user allowance for Jira Core. To add more users for Jira Core, activate a plan for Jira Core.

Change your plan

If you're using Jira Cloud already, you can try another plan at no extra cost for the remainder of your current and next billing cycles, and cancel any time during the trial if you don't want to proceed. During a trial, you can use all the features available on the new plan, but SLA compensation included on the Premium or Enterprise plan doesn't commence until the end of your trial. Once the trial finishes, you'll be placed onto the new plan and charged the new amount at the end of your billing cycle.

tip/resting Created with Sketch.

Not sure which plan you're on? Choose Settings ) >  Billing Manage subscriptions to find out. The plan for each product is shown next to the product name. 

If you change to a lower plan level, you can keep using the features available in your current plan until the end of your billing period.


You need to be an Atlassian Cloud site admin to change a plan for your site. Learn more about site admins.

To change the plan for your site:

  1. Choose Settings ) >  Billing Manage subscriptions
  2. Choose Change next to your plan name

You're ready to try out your new plan!

To successfully change to the Free plan for a Jira Cloud product, you need to have 10 users or fewer (Jira Software or Core) or 3 agents or fewer (Jira Service Management). If you're over that limit when you try to change your plan, the change will fail and you'll remain on your current plan.

Free cloud migration trials for Jira Server instances

If you're using Jira Server and trialing Jira Cloud, your cloud migration trial lasts for the remainder of your existing server license period, up to 12 months. If you change to the Free plan during that trial period, your cloud migration trial will end immediately, and you'll be required to upgrade to a Standard or Premium Jira Cloud plan to use additional features. For that reason, we don't recommend changing to the Free plan while you're on a free cloud migration trial. To learn more, visit Cloud migration trials for server and Data Center customers.