New to Jira Work Management? Check out our guides for new administrators and users.
New to Jira Work Management? Check out our guides for new administrators and users.
Learn how to set up Jira Work Management, integrate it with other applications, and see team use cases.
Get to know everything you need to know about working in Jira Work Management.
Create powerful rules to start automating your manual, repetitive processes.
We're currently transitioning all users on the old issue view in Jira Cloud products (Jira Software, Jira Service Management, Jira Work Management) to the new issue view. You can’t set the old view as your default view anymore, but for a limited time, you’re still able to temporarily click through to the old view. Once everyone is on the new issue view, we'll be able to ship improvements and fix bugs faster, so get ready for the exciting journey ahead!
We used your feedback to redesign one of Jira Cloud’s key components: the issue view. Read on for more about the new issue view’s key features, its differences from the old view, and information to make your transition to the new view easier. If you prefer to watch us take you through it, check out our video demo.
The new issue view groups key actions and information in a more logical way, making it easier for you to scan and update your issues. It usually appears as a 2-column layout on boards and as a single column in the backlog but is responsive to the size of your window.
Quick-add buttons: Add attachments and subtasks; link to issues, any URL, and content from Atlassian Marketplace apps.
Transition issues: Quickly get from to-do to done, and any status or workflow step in between. Additional issue actions (if your admin has configured them) are displayed next to the status. Learn more about transitioning an issue
Watch, vote, and more actions: Watch the issue, vote, give feedback, and perform other actions like move and clone.
Flexible layout: Fields can be placed where they work best for you. Admins can configure almost every field to be on either the left or right side of the issue view. On the right hand side, you can pin your most important and frequently used fields to the top, including the ones under the “Show more” link.
More fields: Select Show more to view all issue fields.
Configure issue layout: Move, hide, and change fields in the new issue view. Learn more about configuring the new issue view's field layout
Docked comment bar: Always there, so you can quickly add a comment no matter how far you've scrolled.
Attachments: Switch between the strip and list view for attachments, or download them all at once to work with them on your device.
Field tabs: If your issue layout has field tabs configured, tab through them right from the front of the issue view.
No more one-size-fits-all issue layout that may or may not work for you. The new issue view can be customized to work for every team. Almost every field can be configured on either the left or right hand side of the new issue view.
Don’t like where a certain field is placed? No worries: your team has control over where fields live! Just ask your admin to put it somewhere else from the issue layout page. For example, if you want the Assignee and Reporter fields to be on the left side of the issue view, you can ask your admin to put them there for you.
One screen to view and edit
Say goodbye to separate view and edit screens. The new issue view has just one screen where you view, edit, transition, and comment. Click any field you see to edit it inline. Learn more about updating issue details
Press i to assign an issue to yourself, a to open the assignee field and assign to someone else, or l to add labels.
Pin your most important fields
Customize the new issue view by grouping your most important fields to the top. Just hover a field in the right column and click the pin icon. It’ll be saved as a pinned field for each issue of the same type until you unpin it.
Pinned fields are currently being rolled out and may not be on your site yet. It’ll be available to all users in the coming weeks.
Quickly add related content to an issue
The quick-add buttons are right under the issue summary, always there for you to save time and add context for your team. Use them to add attachments and subtasks, and to link to issues, Confluence pages (if you have Confluence), web links, and content from Atlassian Marketplace apps. Learn more about adding content to issues
Click ∨ to see the content you can link to the issue and ··· to add apps.
No more workflow-step buttons to transition issues—just the status and one place to click to transition an issue. Click the status and choose a transition or status to move the issue to.
Comment from anywhere
The new docked comment bar is always there. Even with hundreds of comments on an issue, it's one click and no scrolling to start your comment.
Link a comment or work log entry to your team by hovering over the content, clicking the copy icon, and pasting it.
Work with attachments the way you want
View all your attachments in a strip or list, including those from fields, comments, and work log entries. If you prefer to work from your own device, you can also download them all at once.
Link to comments and work log entries
Need to share comments or work log entries with people quickly? We’ve made it possible in one click. Just click the copy icon next to any activity item, and paste it to your team.
Sort activity by newest or oldest first
Depending on the type of issue, reading an issue from its newest or oldest comments first will give more context than the other. In the new issue view, you can switch between the two any time.
New Atlassian editor
The new issue view comes with the new editor, which has a cleaner look, markdown support, and industry-standard keyboard shortcuts. The editor converts things like links, code, and markdown on-the-fly, so you can paste in your content and let the editor do the work. Learn more about markdown and keyboard shortcuts
Common markdown formatting options:
## for H2 style (we support H2–H5)
**bold** for bold
*italic* for italic
``` for a code block
* for bulleted lists (like this one 😉)
1. for numbered lists
Issues can get busy and it can be tough to look at everything at once. Click Show more in the details section of the issue to reveal empty fields that aren't always shown on the new issue view.
To choose which fields appear above the Show more by default, go to Project settings > Issue layout from your project, or select ••• > Configure when viewing an issue. Learn more about configuring the field layout for an issue
Many of the features above came from your feedback and we don’t plan to stop listening. We’re currently working on these focus areas:
Issue layout: Layout improvements to make fields easier to find and read.
Performance: Ensuring the new issue view’s performance reaches and surpasses the old one.
Additional features: Features from the old view are coming soon.
To track progress on specific features, watch linked issues on JRACLOUD-70555. All issues with the “in progress” status are those we’re working on right now.
Where can I see the new issue view?
You can see the new issue view in:
Scrum and kanban boards and backlogs.
Search and the project issues list.
In Bitbucket (when you include an issue key in a commit message).
You can open the new issue view as either a dialog or sidebar on your boards, letting you have laser focus on the issue you're working on or a broader view of the issue and board. To choose the sidebar option, go to a scrum or kanban board and choose ••• > Open issues in sidebar.
Click the issue key to open the full-page issue view in a new tab.
Frequented asked questions (FAQ)
Can I turn the new Jira issue view on or off?
Since we’re currently transitioning everyone to the new issue view, you can no longer turn it off and switch back to the old view.
Can I temporarily click through to the old issue view?
For a limited time, you’re still able to temporarily click through to the old view. Soon we’ll remove access to the old view entirely and the new issue view will be the only issue experience. Learn more about temporarily clicking through to the old issue view
As an admin, can I move my users to the new issue view all at once?
Yes, use the admin toggles to do so. Learn more about managing the transition to the new issue view
Where should I go if I have feedback, questions, or concerns?
To give us feedback, open an issue in the new issue view and click the Give feedback () button in the top right.
Was this helpful?