Usage and admin help
What is the new Jira issue view?
We're in the process of redesigning one of Jira Cloud's key components—the issue view. Read on for more information about the changes we're making and the latest goodies we're adding to the new Jira issue view.
For information specific to Jira Service Desk, take a look at Changes to requests in the new issue view.
You can track specific features that may not have arrived in the new issue view just yet. They're captured as subtasks of this issue: JRACLOUD-70555.
Mar 09 2020
Add web links: Save time and add context to issues. From the new issue view, click the down arrow next to the Link issue button to add links to web pages and Confluence pages (if you have a linked Confluence site).
15 Jan 2020
Print or export a single issue: Open an issue and choose more actions (•••) at the top-right to print it or export it to Microsoft Word (DOC) or XML format.
17 Dec 2019
Comment permissions: Is your comment only meant for a specific Jira group or project role? Comment permissions have arrived in the new issue view to let you restrict your comments to the appropriate audience. When writing your comment, click the lock icon under it and choose a Jira group or project role to restrict it to.
26 Nov 2019
Cascading select fields: Use cascading select custom fields in the new issue view. Cascading select fields let you choose from a list of options then from a refined list of child options. For example, choose a country, then choose a state/province.
To change the position of cascading select fields on the issue view, open an issue and choose Configure at the bottom right.
You can open issues from a number of places in Jira Cloud—boards, backlogs, search, a project's issues list—and even from Bitbucket if the issue key is mentioned in a commit message..The issue view is something you might look at a few hundred times a day (or more), so it's pretty central to helping you get more done.
We're making some big changes to the issue view, so this page will take you through the most important details.
Frequently asked questions
Can I start customizing the new Jira issue view today?
Yes. To get the most out of the new issue view, open an issue and choose ••• > Configure. Drag the fields into the order that best suits the way your team works.
Can I turn the new Jira issue view on or off?
You can toggle the new view on or off for classic projects in Jira Software for now. The new issue view is permanently on for all business boards and next-gen software projects, so you can’t turn it off for those.
To turn the new issue view on or off in Jira Software and Jira Core for now:
Select Your profile and settings () > Personal settings.
Toggle the switch for the New Jira issue view.
If you don't see the Personal settings option when you click your avatar, the switch to turn the new issue view on or off will appear under Profile.
Can I temporarily click through to the old issue view?
You can temporarily click through to the old issue view on issues in classic projects. This can be If you need to complete a task not supported in the new view yet,
If you’re not viewing the full-page version of the issue, click the issue key to open it in full page.
Choose > See the old view.
The old issue view will open for you to complete your tasks. Next time you view an issue, you’ll see the new issue view again.
Where should I go if I have feedback, questions, or concerns?
To give us feedback, open an issue and click the Give feedback button. If you have questions, check out the new issue view topic on Atlassian Community. Click Ask the community at the top of the page if your question hasn't been asked yet.
Keep up with the latest changes to the new issue view on our updates page. You can track progress on specific features by watching linked issues on JRACLOUD-70555.
We've grouped key actions and information in a logical way, making it easier for you to scan and update issues. The issue view responds to the width of your window and its location. It will usually appear as a 2-column layout on boards and as a single column in the backlog, but will change if you make your window really slim or really wide.
Quick-add buttons: Add attachments, subtasks, linked issues, and content from Atlassian Marketplace apps.
Watch and more actions: Watch the issue, and perform other issue actions like move and clone.
Transition issues: Quickly get from to-do to done, and any status or workflow step in between.
Issue details: Assignee, labels, components, time tracking, custom fields, and more. Choose Show more to view all issue fields.
Configure issue layout: Move and hide fields in the issue view.
Docked comment bar: Always there, so you can quickly add a comment no matter how far you've scrolled.
You can change where fields appear in the new issue view. Take a look at Configure field layout in the issue view for more.
Goodbye to separate view and edit screens
The new issue view has just one screen, where you view, edit, transition, and comment. Click any field you see to edit it inline. Read more
Press i to assign an issue to yourself, a to open the assignee field and assign to someone else, or l to add labels.
Quick-add for attachments, subtasks, and linked issues
The quick-add buttons are a key part of the consistency of the new issue view—they're always there, right under the issue summary. Use them to add attachments, create subtasks, link issues, and add content from Atlassian Marketplace apps. Read more
No more workflow-step buttons to transition issues—just the status and one place to click to transition an issue. Click the status and choose a transition or status to move the issue to.
Comment from anywhere
The new docked comment bar is always there. Even with hundreds of comments on an issue, it's one click and no scrolling to start your comment.
Press m to jump straight into the comment field and start typing.
New Atlassian editor
We're also rolling out a new editor as part of the new issue view, with a cleaner look and markdown support. The editor converts things like links, code, and markdown on-the-fly, so you can paste in your content and let the editor do the work. Read more
Common markdown formatting options:
## for H2 style (we support H2–H5)
**bold** for bold
*italic* for italic
``` for a code block
[this is link text](www.atlassian.com) for this is link text
* for bulleted lists (like this one 😉)
1. for numbered lists
The editor in the new issue view uses markdown rather than wiki markup. Right now, if you've added wiki markup in the old editor, we'll render it correctly in the new issue view. As we continue to roll out the new issue view and new editor, wiki markup support will be phased out and eventually removed in favor of markdown.
Issues can get busy, and it can be tough to look at everything at once. Click Show more in the details section of the issue to reveal empty fields that aren't always shown on the new issue view. To choose which fields appear above the Show more by default, go to Project settings > Issue layout to start configuring, or choose ••• > Configure when viewing an issue. Take a look at Configure field layout in the issue view for more information.
Where can I see the new issue view?
Scrum and kanban boards and backlogs
Search and the project issues list
In Bitbucket (when you include an issue key in a commit message)
You can open the new issue view as either a dialog or sidebar on your boards, letting you have laser focus on the issue you're working on or a broader view of the issue and board. To choose the sidebar option, go to a scrum or kanban board and choose ••• > Open issues in sidebar.
Click the issue key to open the full-page issue view in a new tab.
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