What is the new Jira issue view?

From Mar 31, 2021, we’ll be moving all users on the old issue view in Jira Cloud products (Jira Software, Jira Service Desk, Jira Core) to the new issue view. Check out our official announcement for key dates, what’s next, and more details.

We’ve used your feedback to redesign one of Jira Cloud’s key components: the issue view. Read on for more about the new issue view’s key features, its differences from the old view, and information to make your transition to the new view easier.

What’s changed?

The new issue view groups key actions and information in a more logical way, making it easier for you to scan and update your issues. It usually appears as a 2-column layout on boards and as a single column in the backlog but is responsive to the size of your window.

Annotated screenshot if new issue view, labelling each of the key features.
  1. Quick-add buttons: Add attachments and subtasks; link to issues, any URL, and content from Atlassian Marketplace apps.

  2. Watch and more actions: Watch the issue, give feedback, and perform other issue actions like move and clone.

  3. Transition issues: Quickly get from to-do to done, and any status or workflow step in between.

  4. Pinned fields: Pin your most important and frequently used fields to the top of the issue view, including the ones under the “Show more” link.

  5. More fields: Assignee, labels, components, time tracking, custom fields, and more. Choose Show more to view all issue fields.

  6. Configure issue layout: Move, hide, and change fields in the new issue view. Learn more about configuring the new issue view's field layout

  7. Activity section: Always there, so you can quickly add a comment no matter how far you've scrolled. Change comment permissions, and link quickly.

  8. Attachments: Switch between the strip and list view for attachments, or download them all at once to work with them on your device.

Key features

One screen to view and edit

Say goodbye to separate view and edit screens. The new issue view has just one screen where you view, edit, transition, and comment. Click any field you see to edit it inline. Learn more about updating issue details

Jira Cloud - Inline edit fields in issue view

Press i to assign an issue to yourself, a to open the assignee field and assign to someone else, or l to add labels.

Pin your most important fields

Customize the new issue view by grouping your most important fields to the top. Just hover a field in the right column and click the pin icon. It’ll be saved as a pinned field for each issue of the same type until you unpin it.

Pinned fields are currently being rolled out and may not be on your site yet. It’ll be available to all users in the coming weeks.

Screenshot of priority and epic link fields pinned to the top of the new issue view.

Scroll only to the information you need

The left and right columns of the new issue view can be scrolled independently. This means you can scroll down the left column to read comments while viewing key issue details at the top of the right column, or scroll through these details on the right column while keeping your eye on the issue summary and description in the left column.

The quick-add buttons are right under the issue summary, always there for you to save time and add context for your team. Use them to add attachments and subtasks, and to link to issues, Confluence pages (if you have Confluence), web links, and content from Atlassian Marketplace apps. Learn more about adding content to issues

Screenshot of web links in quick actions dropdown of the new issue view.

Click ∨ to see the content you can link to the issue and ··· to add apps.

Simple transitions

No more workflow-step buttons to transition issues—just the status and one place to click to transition an issue. Click the status and choose a transition or status to move the issue to.

Workflow status dropdown when a status is selected

Comment from anywhere

The new docked comment bar is always there. Even with hundreds of comments on an issue, it's one click and no scrolling to start your comment.

Activity feed with comments selected showing one comment and a field to add a comment.

Link a comment or work log entry to your team by hovering over the content, clicking the copy icon, and pasting it.

Work with attachments the way you want

View all your attachments in a strip or list, including those from fields, comments, and work log entries. If you prefer to work from your own device, you can also download them all at once.

Viewing attachments in a list is currently being rolled out and may not be on your site yet. It’ll be available to all users in the coming weeks.

Screenshot of attachments in a list in the new issue view.

New Atlassian editor

The new issue view comes with the new editor, which has a cleaner look, markdown support, and industry-standard keyboard shortcuts. The editor converts things like links, code, and markdown on-the-fly, so you can paste in your content and let the editor do the work. Learn more about markdown and keyboard shortcuts

Editor with text, a code block, a link, and a user mention.

Common markdown formatting options:

  • ## for H2 style (we support H2–H5)

  • **bold** for bold

  • *italic* for italic

  • ``` for a code block

  • [this is link text](www.atlassian.com) for this is link text

  • * for bulleted lists (like this one 😉)

  • 1. for numbered lists

Show more

Issues can get busy and it can be tough to look at everything at once. Click Show more in the details section of the issue to reveal empty fields that aren't always shown on the new issue view.

To choose which fields appear above the Show more by default, go to Project settings > Issue layout from your project, or select ••• > Configure when viewing an issue. Learn more about configuring the field layout for an issue

Show more link in an issue showing 3 more fields when expanded. Also a configure link to arrange fields.

Where can I see the new issue view?

You can see the new issue view in:

  • Scrum and kanban boards and backlogs.

  • Search and the project issues list.

  • Full-page issues.

  • In Bitbucket (when you include an issue key in a commit message).

You can open the new issue view as either a dialog or sidebar on your boards, letting you have laser focus on the issue you're working on or a broader view of the issue and board. To choose the sidebar option, go to a scrum or kanban board and choose ••• > Open issues in sidebar.

Click the issue key to open the full-page issue view in a new tab.

Frequented asked questions (FAQ)

How do I turn the new Jira issue view on or off?

You can turn the new issue view on or off for classic projects until Mar 31, 2021. After that, we’ll be moving users to the new issue view to make it the default for everyone. Learn more about turning the new issue view on and off

Can I temporarily click through to the old issue view?

From Mar 31, 2021, we’ll be moving all users to the new issue view. Until then and for a limited time after the date, you’ll still be able to click through to the old view. Eventually, we’ll remove access to the old view entirely and the new issue view will be the only option. Learn more about temporarily clicking through to the old issue view

Can I move all my users onto the new issue view at once?

For Jira admins, we’re launching a setting to let you move all your users to the new issue view at once. Jira admins will receive an email and notification in Jira when this is available.

Can I suppress Atlassian messaging to my users regarding the removal of the old issue view?

With the setting to move all users to the new issue view, we’re introducing another setting for Jira admins to suppress Atlassian messages to their users. Jira admins will receive an email and notification in Jira when this is available.

Where should I go if I have feedback, questions, or concerns?

To give us feedback, open an issue and click the Give feedback button. If you have questions, check out our official announcement on Community. Click Ask the community at the top of the page if your question hasn't been asked yet.

Keep up with the latest changes to the new issue view on our updates page. You can track progress on specific features by watching linked issues on JRACLOUD-70555.

Additional Help

Ask the Community