You can store a huge amount of information in the fields on a Jira issue, in both in-built and custom fields (which you create yourself). Things like the assignee, labels, priority, and due date can all be important factors that decide when and how you move an issue forward and resolve it. These issue details also help you categorize and search for the issue later.
Update basic details
There's no trick to updating issue details—open an issue and click on the field you'd like to update—but there are a few shortcuts. There's also no need to press save when you edit issue details, as whatever you enter is saved as soon as you click or tap away from a field (unless you press escape to discard a change).
To quickly assign an issue to yourself, select the issue and press i. To quickly open the assignee field to assign the issue to someone else, press a.
Description and context fields
Issues in Jira have two main sections—the description fields section and the context fields section.
These are multiline rich text fields that help you describe the issue in detail. You can add text, code, images, tables, and more to these fields. The description fields section usually appears in the left, larger section of the issue, or at the top in a single column layout. Fields like the built-in Description and Environment fields can appear in this section, along with other multiline custom fields you add to your issues.
These fields add information that helps sort and categorize issues. They appear to the right of the issue, or below the description fields in a single column layout. Fields like Assignee, Reporter, Labels, and more appear in this section.
"Show more" and hide when empty
Some fields are more important than others, and you'll update some fields more often than others. You can configure the layout of your issues to make sure important fields are always visible while others are hidden until you need them. When configuring your issue's field layout, fields you put in the Hide when empty section won't appear on the issue until you add a value to them. To view and edit those fields when viewing an issue, click Show x more fields at the bottom-right of the issue.
- Description fields: This section is for the default Description field and other multiline text fields.
- Context fields: Fields above the hide when empty line in configuration appear at the top of this section, above the Show more link.
- Show more: Fields under hide when empty are hidden behind this link when they don't have a value. When they have a value, they'll appear above Show more.
- Configure issue layout: Click Configure to change the position and visibility of fields in the issue view.
Change the issue type
If you create an issue but realize later that it's the wrong type (a bug instead of a task, for example), choose the issue type symbol at the top-left of the issue and select a new issue type. You can use the same process to change convert an issue to a subtask.
To view issue history or the work log, click on the Comments drop-down menu at the bottom of the issue and choose History or Work log.
Log and track time
Jira comes with in-built time tracking, so you and your team can log the amount of time you spend working on an issue and use the information for reporting and planning.
To log time:
- Choose ••• > Log work (or click on the time tracking field)
- Enter the time spent, choose when the work was started, and optionally complete any other fields
- Choose Save
- Time tracking panel: Shows the time logged so far, and time remaining. Click anywhere on the panel to log time.
Take a look at Logging time on issues for more info.
If you and your team use time tracking regularly, you may want to configure the layout of your issues so that time tracking is always visible.
App content and field tabs in glances
Glances show content from apps from the Atlassian Marketplace that display information from external sources and add extra functionality. Field tabs also appear as glances along with other issue details.
What's a glance?
A glance is a panel that appears alongside the contextual information about an issue (on the right side when viewing an issue in the full-page view). When the glance is collapsed, like when you first open an issue, you get a glance at what's inside—a truncated list of fields or summary information from the app.
When you click the glance its content expands to cover the details section of the issue. In the case of field tabs, this lets you see and edit the values in the fields within the glance. For apps, you can interact with the app when it's expanded.
Here's an example of how field tabs appear:
- Field tab name
- Fields in the tab
And here's what the glance looks like when it's expanded:
Glances for apps appear above Show more in the issue details section. Glances for field tabs can be above or below the Show more link. If you're a project admin and would like to change the position of a field tab, open an issue and choose ••• > Configure. Take a look at Configure field layout in the issue view for more information on field layout in the issue view.
Categorize issues with labels
Labeling helps you categorize and search for issues. When viewing an issue, click on the Labels field in the issue details or press L and start typing to add a label. If there are existing labels, Jira will suggest them as you type.
You can click a label to see a list of all issues with that label.
Add the Labels Gadget to your dashboard to quickly find issues with labels relevant to you and your team.