Configure notification schemes

Jira applications can generate email notifications for various events that happen throughout the lifecycle of an issue, including custom events. Notifications are defined within a notification scheme (see below), which associates particular events with particular email recipients. The notification scheme is then assigned to a particular project.

Jira applications are pre-packaged with a notification scheme called Default Notification Scheme. This scheme is associated with all new projects by default. However, you can disassociate this notification scheme from the project via the Project Summary page, as described below. You can also modify this scheme or if you prefer, create other notification schemes for particular projects.

Create a notification scheme

1. Select > Issues.

2. Select Notification schemes to open the notification schemes page.

3. Click the Add notification scheme button. 

4. On the Add notification scheme page, enter a name for the notification scheme and a short description of the scheme.

5. Select Add. The Edit Notifications page appears. This is where you can add notifications/recipients as described below.

Notification scheme save in real time. When you're finished, you can simply navigate away from the screen.

After you've created your scheme, you need to associate it to the projects that you want to use the scheme as described below.

Add an event recipient to a notification scheme

To add a new recipient for a particular event to a notification scheme, you need to:

1. Identify the notification scheme used by the relevant project.

2. Add that recipient to the appropriate event in this notification scheme.

To add a new recipient for a particular event:

1. Select > Issues.

2. Select Notification schemes to open the notification schemes page, which lists all the current notification schemes in your Jira installation.

3. Locate the notification scheme of interest and click its linked name to open the Edit Notifications page for that notification scheme.
   The Edit Notifications page lists all of the events , along with the recipients who will receive notifications when each event occurs.

4. Click the Add link in the appropriate event row (see the list of events below), which opens the Add Notification page, where you can choose who to notify (about the event) from the list of available recipients (see below).

5. Select the appropriate recipient (filling in any required information for your particular choice of recipient).

6. Click the Add button. You are taken back to the Edit Notifications page (see above), with the notification you just specified now listed against the appropriate issue event.

7. If you make a mistake, or you would like to remove who is being notified, simply click the Delete link beside the person/group/role.

Associate a notification scheme with a project or project board

Now that the scheme is created, you can associate the scheme with the projects that you want to use it. Once associated, any events on that project or its board will trigger the notifications that you configured in the scheme.

To associate a notification scheme to a project (and it's board):

1. Choose Settings > Projects.

2. Search for and select the project you want to associate the notification scheme with.

3. Go to your project and click Project settings.  > Notifications.

4. Click the Actions dropdown menu and choose Use a different scheme.

5. On the subsequent Associate Notification Scheme to Project page, which lists all available notification schemes, select the notification scheme you want to associate with the project and click the Associate button.

Events

Jira applications support the following events, which can generate email notifications (as defined in a notification scheme).

Recipients

The following types of recipients can receive email notifications.

User control over email notifications

Each user on your Jira Cloud site (including you) can choose to turn off email notifications for certain situations, to reduce the amount of email they get from Jira. For example, they can configure their personal settings to get an email when someone mentions them but not for activity on issues where they're the reporter.

By default, they'll get email updates for issue activity when:

• They’re watching the issue

• They’re the reporter

• They’re the assignee for the issue

• Someone mentions them

If they don't want email updates for any of those situations, they can uncheck the relevant checkbox. For example, if they only want emails when someone mentions them, they should uncheck all the checkboxes apart from the Someone mentions you checkbox.

Customize the look and feel of your email notifications

Currently, Jira Cloud does not offer a way for you to customize the look and feel of your email notifications. But, there are many third party applications available on the Atlassian Marketplace that can help you.