Configure resolutions in a Jira workflow

When configuring your teams' workflows, you might need to add new Done statuses. For each new Done status, we recommend also making sure that the Resolution field is automatically set whenever work transitions to it. To learn more about why this is important, see What is a resolution in Jira?.

There are two ways to do this. You can either:

• Set the resolution automatically when work moves to Done, or

• Prompt users to choose a resolution when they move work to Done.

Set resolution automatically when work moves to Done

1. Go to Jira settings, then Issues, and then Workflows.

2. Find the workflow you want to edit. Under Actions, select More […] > Edit.

3. Select a Done transition (i.e. an arrow leading to any Done status), and select Post Functions.

4. Select Add Post Function, then Update Issue Field.

5. For Issue Field, select Resolution and for Field Value, select the resolution that should automatically be set when work moves to this Done status.

Prompt users to choose a resolution when moving work to Done

1. Go to Jira settings, then Issues, and then Workflows.

2. Find the workflow you want to edit. Under Actions, select More […] > Edit.

3. Select a Done transition (i.e. any arrow pointing to a Done status) and select Edit.

4. Select the screen that will display when the user moves work to Done. Make sure the screen has the Resolution field.

   • Jira comes with a Resolve issue screen for moving work to Done, but you can use your own custom screen for this too. If you’re using custom screens, make sure that the Resolution field is only set when moving work to a Done status.

5. (Optional) You can also exclude specific resolutions from displaying. To do this, select Properties and then:

   • For Property Key, enter jira.field.resolution.exclude.

   • For Property Value, enter the ID of each resolution you want to exclude. Multiple IDs should be separated by a comma with no space (e.g. 10000,10100,10200)

     • You can find each resolution ID by going to Jira settings, then Issues, then Resolutions, and then Edit - you’ll see the ID at the end of the URL.

6. Return to the workflow and select Publish draft.