Work with boards in business spaces
This page is for business spaces
To check whether you’re in a business or software space, select More actions (•••) next to the space name in either the header or the sidebar. At the bottom of the menu that opens, your space details will be shown.
Jira business boards are designed to give you an easy and clear way to visualize work. You get a snapshot of your team’s progress, including what work is yet to be started, what's currently being worked on, and what’s been completed.
To start using boards, open your space and select Board in the navigation. A few things to know about your board:
By default, work items are listed in the order of oldest to newest by creation date.
Ranking: By default, work items are ordered by their rank. You can change an item's rank by dragging and dropping it relative to others on the board or in other Jira views.
Infinite board capacity: The board displays all work items in your space. To view more items in a column, scroll to the bottom of the list and additional items will load automatically.
Hide done work items after: You can choose to have work items in a Done status category clear from your board after a certain period of time (7, 14, 30, or 60 days), or select Never to keep them on your board indefinitely. From your board, go to View settings > Hide done work items after to pick your preference.
Board actions
Track work progress
As you start new tasks or finish something, move it along your workflow from one status to the next. Select a work item, then drag and drop as it progresses.
Rank and prioritize work
You can manually sort and rank work items in each column to suit how your team picks up work. Moving an item up or down changes its rank across views.
Group work items
By default, work items are grouped in columns by Status. You can change how your work is organized by selecting the Group menu on your board. You can group items by:
Status
Priority
Category
Assignee
Rearrange columns
Anyone can change the order of columns on a board by dragging and dropping them. This order is a personal preference and only applies to your view.
Save board defaults (space admins only)
Space admins can set a default column order and view for everyone using the board:
Configure the view settings (columns, card fields and applied filters) to achieve the desired layout.
Select Save or reset view settings > Save board.
Once saved, this layout becomes the default view for all users.
Card fields
You can customize which information is visible on your work item cards. This includes default system fields and specific custom fields.
To change which fields appear on your cards, go to View settings > Show fields and toggle your preferred options. See card customization options.
Expand or collapse board columns
In the column you’d like to expand or collapse, select the expand () or collapse () icon next to the column heading.
Complete a work item
Select a work item to open its detailed view. From there you can update fields, like the description, assignee, and due date; comment or watch the work item; and add attachments, linked work items, and sub-tasks.
A work item includes:
Quick-add buttons: Add attachments, subtasks, linked work items, and content from Atlassian Marketplace.
Transition work items: Quickly get from To do to Done, and any status or workflow step in between.
Watch and more actions: Watch the work item, and perform other actions like move and clone.
Work item details: Assignee, labels, components, time tracking, custom fields, and more. Choose Show more to view all fields.
Configure work item layout: Move and hide fields in the work item view.
Board columns and your workflow
There's a correlation between your space's workflow and the columns on your board.
They don’t have to be in the exact same order, but a step in the workflow will be represented as a column on your board, and a column on your board will show in your workflow.
Workflow steps:
To add or rename columns, you need to edit the workflow. For more information, see How do I build the workflow I want?
Manage column mapping (space admins only)
To change which statuses are mapped to specific columns, select More actions (•••) > Configure columns. From here, you can:
Create and rename columns: Organize your board layout to match your team's process.
Map multiple statuses to a single column: Combine different workflow steps into one visual column to simplify your board.
Hide statuses from the board: Move a status into the Unmapped statuses section to hide work items in that status from the board entirely.
Note: When a space admin saves changes to the status column mapping, any personal column-based customizations previously made by other users will be reset to the new admin default.
View work items in specific workflow
You can create a view that only shows work items in a specific workflow.
To filter by work type on your board:
From your Jira business board, select Filter.
Navigate to the Work types section, then select which work types you’d like to show for that workflow.
If your board is too busy, select Collapse () to minimise a column.
To manage a workflow for a specific work type:
Next to the name of your space in the sidebar, select More actions (•••), then Space settings.
Go to Work types, then select which the work type you’d like to edit.
Select Edit workflow, make your changes, then Update workflow.
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