Depending on your current self-hosted version, you may need to upgrade before migrating from Jira Server to Cloud using the Jira site import method. Below are guidelines for which self-hosted versions are compatible.
Jira Software or Jira Core
If your current server or Data Center version is:
Version 7.13.1 or higher: You don't need to upgrade before migrating.
Between 7.6.0 and 7.13.0: You may want to upgrade before migrating. For versions prior to 7.13.1, all timestamps (including the created date on issues and history dates) will be interpreted as UTC. If retaining these timestamps is important, we recommend upgrading to version 7.13.1 or later unless your server system is already in UTC. View the bug report to learn more.
Between 7.0.0 and 7.6.0: We advise upgrading to 7.13.1 or later before migrating. Migrating versions between 7.0.0 and 7.6.0 may work, but these versions are no longer guaranteed to work without requiring an upgrade.
Below 7.0.0: You need to upgrade to 7.13.1 or later before migrating.
Jira Service Management
All versions of Jira Service Management or Jira Service Desk after 3.0.0 (the initial release) are supported.
If you are migrating Jira and need to integrate Bitbucket Server or Bamboo, refer to the Application links version matrix to make sure you are on the proper version of Bitbucket Server or Bamboo before starting your migration.
More information and support
We have a number of channels available to help you with your migration.
- For more migration planning information and FAQs, visit the Atlassian Cloud Migration Center.
- Have a technical issue or need more support with strategy and best practices? Get in touch.
- Looking for peer advice? Ask the Atlassian Community.
- Want expert guidance? Work with an Atlassian Partner.