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Supported versions for Jira Cloud site import

We’ve replaced the Restore system screen (also commonly referred to as Site Import) with the Import Jira Cloud and Import Jira Server screens.

Now, to import Jira Server backups:

  1. Click Jira Settings > System.

  2. In the Import and Export section, click Import Jira Server.

To import Jira Cloud backups:

  1. Click Jira Settings > System.

  2. In the Import and Export section, click Import Jira Cloud.

Site Import will no longer be available for Server to Cloud migrations

From May 1, 2022, we’ve discontinued Server to Cloud migrations using Site Import if you’re looking to migrate 1-1000 users. If you’re looking to migrate more than 1000 users, Site Import will continue to be available until further notice.

To view the number of licensed Jira Server or Data Center users, see the Viewing your licensed user count section on the Licensing your Jira applications page.

We recommend you use the Jira Cloud Migration Assistant for all your migration needs. The Migration Assistant offers several benefits including Apps, Jira Service Management, and Advanced Roadmaps migrations.

For more information on this announcement, read our community post. For any technical or compatibility concerns with this change, contact us.

Check if you need to update your self-hosted Jira to use Jira Site Import to migrate your Jira Server or Jira Data Center to Cloud.

Jira Software or Jira Core

If your current Server or Data Center version is:

  • 7.13.1 or later, you don't need to update before migrating.

  • Between 7.6.0 and 7.13.0, you may want to update before migrating. For versions 7.13.0 and earlier, all timestamps, including the issue creation date and history, will be interpreted as UTC. If retaining these timestamps is important, we recommend updating to version 7.13.1 or later, unless your Server system is already in UTC. Learn more about this bug

  • Between 7.0.0 and 7.6.0, we recommend updating to version 7.13.1 or later before migrating. Migrating versions between 7.0.0 and 7.6.0 may work, but these versions are no longer guaranteed to work without requiring an update.

  • 7.0.0 or earlier, you need to update to version 7.13.1 or later before migrating.

Jira Service Management

To migrate Jira Service Management or Jira Service Desk, you need to be on Jira Service Management or Jira Service Desk version 3.0.0 or later.

Bitbucket

If you’re migrating Jira and need to integrate Bitbucket Server or Bamboo, refer to the Application links version matrix to check you’re using a compatible version of Bitbucket Server or Bamboo before you start.

More information and support

We have a number of channels available to help you with your migration:

Additional Help