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Supported versions for Jira Cloud site import

Site Import will no longer be available for server to cloud migrations

From February 1, 2022, we’ll discontinue server to cloud migrations using Site Import depending on the number of users you’re looking to migrate.

If you’re looking to migrate:

  • 1-10 users - Site Import will be available until Jan 31, 2022

  • 11 - 100 users - Site Import will be available until Feb 28, 2022

  • 101-250 users - Site Import will be available until Mar 31, 2022

  • 251 - 1000 users - Site Import will be available until Apr 30, 2022

  • More than 1000 users - Site Import will continue to be available until further notice.

To view the number of licensed Jira Server or Data Center users, see the Viewing your licensed user count section on the Licensing your Jira applications page.

We recommend you use the Jira Cloud Migration Assistant for all your migration needs. The Migration Assistant offers several benefits including Apps and Jira Service Management migrations. We’ll soon support Advanced Roadmaps migrations.

For more information on this announcement, read our community post. For any technical or compatibility concerns with this change, contact us.

Depending on your current self-hosted version, you may need to upgrade before migrating from Jira Server to Cloud using the Jira site import method. Below are guidelines for which self-hosted versions are compatible.

Jira Software or Jira Core

If your current server or Data Center version is:

  • Version 7.13.1 or higher: You don't need to upgrade before migrating.

  • Between 7.6.0 and 7.13.0: You may want to upgrade before migrating. For versions prior to 7.13.1, all timestamps (including the created date on issues and history dates) will be interpreted as UTC. If retaining these timestamps is important, we recommend upgrading to version 7.13.1 or later unless your server system is already in UTC. View the bug report to learn more.

  • Between 7.0.0 and 7.6.0: We advise upgrading to 7.13.1 or later before migrating. Migrating versions between 7.0.0 and 7.6.0 may work, but these versions are no longer guaranteed to work without requiring an upgrade.

  • Below 7.0.0: You need to upgrade to 7.13.1 or later before migrating.

Jira Service Management

All versions of Jira Service Management or Jira Service Desk after 3.0.0 (the initial release) are supported.


If you are migrating Jira and need to integrate Bitbucket Server or Bamboo, refer to the Application links version matrix to make sure you are on the proper version of Bitbucket Server or Bamboo before starting your migration. 

More information and support

We have a number of channels available to help you with your migration.

Additional Help