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Migrate Jira users and groups in advance

We recommend that you migrate Jira users and groups before project data to save time on the migration day. Your users can also start working in cloud or learning the ropes as you continue to migrate projects and data.

How it works

When you migrate Jira users and groups in advance, we migrate:

  • All users

  • All groups, including empty groups

  • (Optional) Group membership

  • (Optional) All Jira Service Management customers

We’ll also migrate your groups' product access (in server, application access), but we won’t apply it without your approval, because it affects billing. After migrating, you’ll see a notification in admin.atlassian.com asking to you review product and admin access for each migrated group.

Learn more about migrating Jira users and groups

Learn more about migrating Jira Service Management customers

Future migrations

In your future migrations, we won’t re-migrate your users, but include only the differences. When you start migrating data, we’ll match all references, such as project roles, mentions, or comments to you migrated users.

Migrate Jira users and groups

To migrate Jira users and groups in advance:

  1. Open the Jira Cloud Migration Assistant.

  2. On the home screen, find the Migrate your users in advance card, and select Migrate users.

The Migrate your users in advance card on the home screen

3. On the Connect to cloud screen, connect to your cloud site.

4. On the Choose how to migrate users and group screen, select whether you’d like to preserve group memberships and additionally migrate your customers.

Example screen


Options for choosing group membership and including customers
  • In group membership, choose whether you’d like your users to remain members of their current groups.

  • If you have any Jira Service Management customers, you’ll additionally see an option to include them in your migration.

Next steps

Once you’re done, check for errors in your migration. Learn how to run pre-migration checks

Additional Help