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Cloud migration trials for Server and Data Center customers

Cloud migration trials (previously known as extended Cloud trials) are for Atlassian Server and Data Center customers who want to migrate to Cloud. They match the user tier and length of your remaining Server maintenance or Data Center subscription (up to 12 months), so you don’t pay twice for licenses throughout the migration process.

We recommend using Cloud migration trials to:

  • Evaluate: Test differences in functionality and try out new Cloud features.

  • Create a proof of concept: Build a proof of concept for migration, set up initial projects, or build your business case with internal stakeholders. 

  • Test: Run multiple test migrations in a full production environment, without any limitations.

  • Migrate: Migrate your data to Cloud. Be sure to sign up with a URL that you plan to keep as your new production site once your migration is complete.

Cloud migration trials do not impact your current Server license in any way. You'll create a new URL (yoursitename.atlassian.net) in order to access and evaluate Cloud using this trial. 

Cloud migration trials are only one option for trying a Cloud product. Our team will work with your organization’s needs to ensure you can trial the products you want and avoid duplicate services for your Cloud and self-managed products.

Eligibility for Cloud migration trials

Cloud migration trials are available at no cost to Server and Data Center customers. The trials are associated with an existing Support Entitlement Number (SEN), and align with your existing maintenance period.

Your trial will match your current user tier, up to a maximum of 20,000 users. If you have more than 20,000 users and want to try our Cloud products, contact us to get started.

Customers who own a Commercial or Academic Server or Data Center license with 11+ users are eligible for the free Cloud migration trial.

Starter tier (10 users or less) and Community license holders are not eligible at this time. Customers with up to 10 users / 3 agents are encouraged to explore Atlassian's Free Cloud plans when migrating to Cloud.

If you have fewer than 60 days remaining on your Server maintenance or Data Center subscription, or if you have a lapsed or expired maintenance, you can still get a free 60-day Cloud trial.

Your current self-managed license and maintenance won't transfer to Cloud. These are two separate licenses and are paid for separately. However, the trial is free. These trials are designed to help you transition to Cloud at no extra cost, and without having to transfer your existing license(s).

Length of Cloud migration trials

Your Cloud migration trial can last up to 12 months. It will end when your existing self-managed maintenance or subscription period runs out.

For example, if you have 5 months of maintenance or subscription period remaining, you will get a Cloud migration trial that only lasts 5 months.

We recommend you start as soon as possible to maximise the value of your Cloud migration trial.

Cloud migration trials and billing

Your billing details are not required for Cloud migration trials. At the end of your trial, you’ll need to select a monthly or annual billing cycle to continue using Cloud.

For monthly subscriptions, you’ll get an email before your trial ends to add your billing information. You can add your billing details until seven days after your trial period. Once billing details are added, your Cloud trial will continue on a monthly payment plan.

For annual subscriptions you can get a quote by going to admin.atlassian.com > Manage  subscriptions > Choose annual payment.

If you haven’t subscribed at the end of your trial, you’ll be unsubscribed from all the products you’re trialling. Your data will also be deleted after 15 days. Learn more about tracking storage and moving data across products

Cloud migration trials are subject to our Cloud Terms of Service and are treated like any Cloud trial. Learn more in our pricing and licensing FAQ

Products available in a Cloud migration trial

Free Cloud migration trials are available for:

  • Jira Software

  • Jira Service Management

  • Jira Work Management

  • Confluence

Confluence, Jira Software, and Jira Service Management offer Standard and Premium plans. Jira Work Management is exclusively available on a Standard plan.

To try an Enterprise plan, contact our team by filling out our contact form.

Cloud migration trials and existing plans

You can add a Cloud migration trial to:

  • a Standard or Premium Cloud trial

  • an existing Free Cloud plan

  • an existing 7-day Cloud evaluation

  • an existing Cloud domain with no products enabled

  • a new Cloud site

Cloud migration trials cannot be applied to active paid Cloud subscriptions.

You may receive an email from Atlassian with a unique signup link. Be careful not to forward this link, as it can be claimed by anybody inside or outside of your organisation.

When resetting, deleting or reactivating an existing Cloud subscription, the Cloud migration trial will automatically carry over as long as it’s still valid and hasn’t expired.

Other Atlassian products and apps with migration trials

Atlassian Access includes a free 30-day trial by default. You can also submit a ticket with our support team and our team will extend your Access trial to match the length of your Cloud migration trial.

Marketplace apps include a free 30-day trial by default. After 30 days, Marketplace apps can be purchased while you continue to explore Cloud and plan your migration using the Cloud migration trial.

Activate your Cloud migration trial

There are a few ways you can sign up for a Cloud migration trial, depending on where you are in your migration journey.

Activate your trial from the Atlassian website

  1. Go to atlassian.com/migration/cloud/free-license/options.

  2. Login to your Atlassian account when prompted (if you’re not already logged in).

  3. Select a license from the list.

  4. Select Activate trial.

Once you’ve done this, you can create a new Cloud site, or select an existing site to apply your Cloud migration trial.

Activate your trial from my.atlassian.com

  1. Go to my.atlassian.com.

  2. Expand the relevant Server or Data Center license.

  3. In the Cloud trial offer box, select Activate my trial.

Once you’ve done this, you can create a new Cloud site, or select an existing site to apply your Cloud migration trial.

Activate your trial within the Migration Assistants

You can also activate your Cloud migration trial from within the Jira Cloud Migration Assistant or the Confluence Cloud Migration Assistant.

  1. From the Migration Assistant home screen, select the Migrate your data card. This will take you to the Migrations dashboard.

  2. Select Create new migration.

  3. In the Connect to your cloud site step, select Get Jira Cloud trial or Get Confluence Cloud trial.

Activate multiple Cloud migration trials

Each Cloud migration trial is associated with a Server license or Data Center subscription and can only be activated once per SEN. If you own multiple self-managed licenses, you can activate separate Cloud migration trials for each.

If you plan to start a Cloud migration trial for more than one product, you must sign up for each Cloud migration trial separately. During the signup process for the second (and any subsequent) product, you’ll be able to select to use the site URL that you created for the first product.

More information and support

We have a number of channels available to help with your migration:

 

Additional Help