Cloud migration trials for server and Data Center customers

What is a cloud migration trial?

Cloud migration trials (previously known as extended cloud trials) are for Atlassian server and Data Center customers who want to migrate to cloud. They match the user tier and length of your remaining server maintenance or Data Center subscription (up to 12 months), so you don’t double-pay for licenses throughout the migration process.

Cloud migration trials serve a few purposes. We recommend using them to:

• Evaluate: Explore cloud, test differences in functionality, and try out new cloud features.

• Create a proof of concept: Build a proof of concept for migration, used to set up initial projects, or build your business case with internal stakeholders. 

• Test: Run multiple test migrations in a full production environment, without any limitations. Learn more about testing your server to cloud migration

• Migrate: Migrate your data to cloud. Be sure to sign up with a URL that you plan to keep as your new production site once your migration is complete.

Cloud migration trials are only one option for trying a cloud product. Our team will work with your organisation’s needs to ensure you can trial the products you want and avoid duplicate services for your cloud and self-managed products.

Who is eligible for a cloud migration trial?

Cloud migration trials are available at no cost to server and Data Center customers. The trials are associated with an existing Support Entitlement Number (SEN), and align with your existing maintenance period.

Your trial will match your current user tier, up to a maximum of 20,000 users. If you have more than 20,000 users and want to try our cloud products, contact us to get started.

Customers who own a Commercial or Academic Server or Data Center license with 11+ users are eligible for the free cloud migration trial.

Starter tier (10 users or less) and Community license holders are not eligible at this time. Customers with up to 10 users / 3 agents are encouraged to explore Atlassian's Free cloud plans when migrating to cloud.

If you have fewer than 60 days remaining on your server maintenance or Data Center subscription, or if you have a lapsed or expired maintenance, you can still get a free 60-day cloud trial.

How long does a cloud migration trial last?

Your cloud migration trial can last up to 12 months. It will get over when your existing self-managed maintenance or subscription period runs out.

For example, if you have 5 months of maintenance or subscription period remaining, you will get a cloud migration trial that only lasts 5 months.

We recommend you start as soon as possible to maximise the value of your cloud migration trial.

How does billing work with cloud migration trials?

Your billing details are not required for cloud migration trials. At the end of your trial, you’ll need to select a monthly or annual billing cycle to continue using cloud.

For monthly subscriptions, you’ll get an email before your trial ends to add your billing information. You can add your billing details until 7 days after your trial period. Once billing details are added, your cloud trial will continue on a monthly payment plan.

For annual subscriptions you can self-serve a quote by, going to admin.atlassian.com  > manage  subscriptions > Choose annual payment

Cloud migration trials are subject to our Cloud Terms of Service and treated like any cloud trial. Learn more in our pricing and licensing FAQ

If you don’t subscribe at the end of your trial, you’ll be unsubscribed from all products you are trialling. Your data will also be deleted after 15 days. For more details, visit our Data Storage FAQ.

Which products can a cloud migration trial be applied to?

Free cloud migration trials are available for:

• Jira Software

• Jira Service Management

• Jira Core

• Confluence

Confluence, Jira Software, and Jira Service Management offer Standard and Premium plans. Jira Core is exclusively available on a Standard plan.

To try an Enterprise plan, contact our team by filling out our contact form.

Which existing plans can a cloud migration trial be applied to?

You can add a cloud migration trial to:

• a Standard or Premium cloud trial.

• an existing Free cloud plan

• an existing 7-day cloud evaluation

• an existing cloud domain with no products enabled.

• a new cloud site.

You may receive an email from Atlassian with a unique signup link. Be careful not to forward this link, as it can be claimed by anybody inside or outside of your organisation.

When resetting, deleting or reactivating an existing cloud subscription, the cloud migration trial will automatically carry over as long as it’s still valid and hasn’t expired.

What other Atlassian cloud products or apps have cloud migration trials?

Access includes a free 30-day trial by default. You can also submit a ticket here and our team will extend your Access trial to match the length of your cloud migration trial.

Marketplace apps include a free 30-day trial by default. After 30 days, Marketplace apps can be purchased while you continue to explore cloud and plan your migration using the cloud migration trial.

Can you activate multiple trials at once?

Each cloud migration trial is associated with a server license or Data Center subscription and can only be activated once per SEN. If you own multiple self-managed licenses, you can activate separate cloud migration trials for each.

If you plan to start a cloud migration trial for multiple products (e.g. Jira Software and Confluence), they must be done one at a time.

For example, you’ll complete the full trial signup process for Jira Software, once the site is created you can start again for Confluence.

When you go through signup for Confluence, you'll be able to select the site URL that you created for Jira Software.

Activate your trial

There are a few ways you can sign up for a cloud migration trial, depending on where you are in your migration journey.

Activate your trial from the Atlassian website

To activate your free cloud migration trial:

1. Go to atlassian.com/migration/cloud/free-license/options

2. Log in to your Atlassian account when prompted (if you’re not already logged in).

3. Select a license from the list.

4. Select Activate trial.

Once you’ve done this, you can create a new cloud site, or select an existing site to apply your cloud migration trial.

Activate your trial from my.atlassian.com

For navigating from my.atlassian.com:  

1. Go to my.atlassian.com

2. Expand the relevant server or Data Center license.

3. In the cloud trial offer box, click Activate my trial.

4. Follow the signup screen to create a new cloud site, or select an existing site to apply your extended trial offer.

More information and support

We have a number of channels available to help you with your migration.

• For more migration planning information and FAQs, visit the Atlassian Cloud Migration Center.

• Have a technical issue or need more support with strategy and best practices? Get in touch.

• Need more help with your license? Contact our team.

• Looking for peer advice? Ask the Atlassian Community.

• Want expert guidance? Work with an Atlassian Partner.