Plan your Cloud migration
Documents to help you prepare to migrate your Atlassian Server products.
Update or install the Jira Cloud Migration Assistant
Prevent migration failure by upgrading to Jira Cloud Migration Assistant 1.7.3 or higher
We are ending support for all older versions of Jira Cloud Migration Assistant.
You won’t be able to use the following versions:
Jira Cloud Migration Assistant 1.7.1 and lower
We are improving our migration tooling and expanding their existing capabilities. For a smoother and more stable migration experience, we recommend upgrading to the latest version of Jira Cloud Migration assistant within six weeks of it release.
Learn more about this announcement and how to upgrade.
For any further details or technical concerns, contact us.
The Jira Cloud Migration Assistant is an app available for Jira Server and Data Center.
The assistant is pre-installed in these versions:
Jira 8.14 and later
Jira Service Management 4.14 and later
You can install it manually in these versions:
Jira Core Server 7.6, or later
Jira Software Server and Data Center 7.6, or later
Jira Service Management Server and Data Center 7.6, or later
If you're on an unsupported Server or Data Center version and don't have active maintenance on your server license (which is required to upgrade), you can use a free trial license to upgrade in preparation for your migration. Learn how to migrate to cloud with an expired Server license
Before you begin
Here’s some prerequisite information:
Allowlist Atlassian domains and IP addresses in your network
If your Jira Server or Data Center instance is behind a firewall, you need to allow access for domains and IP addresses needed by the assistant. Learn more about IP addresses and domains
Limited recovery support (Data Center only)
The Jira Cloud Migration Assistant supports limited recovery in the case of a server failure during migration. To maximize recovery capabilities, we recommend only running one migration at a time per two Data Center nodes.
In the case of a server failure during migration, the assistant will:
if the server failure occurs during export, automatically recover the migration up to two times, as long as there are two Data Center nodes per migration and both don’t crash at the same time
if the server failure occurs during import, automatically recover the migration an unlimited number of times, as long as there are two Data Center nodes per migration and both don’t crash at the same time
In the event that all Data Center nodes crash, then recovery (as outlined above) isn’t guaranteed. However, recovery may still be possible if one node (per migration) is restarted within three minutes.
Install the Jira Cloud Migration Assistant
To install the assistant:
In Jira Server or Data Center, go to Administration > Manage apps.
Select Find new apps.
Search for Jira Cloud Migration Assistant.
Select Install.
Update the Jira Cloud Migration Assistant
To update the assistant:
In Jira Server or Data Center, go to Administration > Manage apps.
Select Manage apps.
Search for Jira Cloud Migration Assistant.
Select Update.
Open the Jira Cloud Migration Assistant
To open the assistant:
In Jira Server or Data Center, go to Administration > System > Migrate to Cloud.
You’ll see a home screen similar to this one:
To learn more about each card, see:
Assess and prepare your apps: App assessment and migration
Assess and prepare your users: Assess and prepare your users for migration
Review all email domains: Review users to trust email domains
Migrate your data: Migrate data using the assistant
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