FAQs about migrating to Jira or Confluence Cloud

This page covers frequently asked questions we receive about switching from self-managed Jira or Confluence to cloud. If you’re ready to get started on your migration, check out our Jira and Confluence migration resources for additional guidance.

Looking to migrate Bitbucket as well? Visit our Bitbucket migration planning guide and FAQs to learn how.

Getting started

How do I move to cloud?

Does it cost money to migrate?

How can I try out cloud?

What's the difference between cloud, server and Data Center?

What's on your roadmap for cloud, and cloud migrations?

Pricing

How much do Jira and Confluence Cloud cost?

How much does Atlassian Access cost?

What's the difference between self-managed and cloud pricing?

Can I switch my self-managed license to a cloud license?

Do you offer academic and community discounts in cloud?

Planning

How long does migration take?

Do I need an active self-managed license or maintenance to migrate?

Can I use LDAP or ADFS in cloud?

How does user management differ in cloud?

Is Crowd available in cloud?

Is Atlassian Access recommended based on my current setup and security needs?

How do I migrate my apps?

What gets migrated in Jira?

What gets migrated in Confluence?

Security and compliance

Where is cloud data hosted?

Do you have any uptime guarantees or SLAs?

Support

Do you offer support for migration?

More information and support

We have a number of channels available to help you with your migration.

• For more migration planning information and FAQs, visit the Atlassian Cloud Migration Center.

• Have a technical issue or need more support with strategy and best practices? Get in touch.

• Looking for peer advice? Ask the Atlassian Community.

• Want expert guidance? Work with an Atlassian Partner.