Set up the Jira Software integration

The Jira Software app is only available for Statuspage organizations using an Atlassian account. This integration is for Jira Software Cloud, and won’t work for Jira Software Server.

Connect Jira Software Cloud projects with Statuspage to keep your team in sync during an incident– in the place they’re already working. Make updates and surface real-time Statuspage communications in Jira to improve time to communication and shared understanding.

With this app, you can create Statuspage incidents from a Statuspage panel in the Jira issue view. Or, link active incidents to Jira issues. Then, you can continue to update those incidents and view their updates in the Jira issue view.

The Jira Software integration with Statuspage which shows the Statuspage planel in the Jira issue view
  1. Select Apps from the left side menu.

  2. Find Jira Software on the Apps page.

  3. Click Add.

  4. Begin typing in the search bar under Connect your projects to search for project(s) to connect. The available projects are projects on your site that you have administrative access to.

  5. Choose your Jira Software project(s) from the search dropdown menu. The projects you select are where you’ll be able to link, create, update, and view incidents from a new Statuspage panel in the Jira issue view.

    1. If you don’t have a Jira Software site, you can select Try for free to set up your free Jira Software trial. Return to Apps > Jira Software > Add to connect your projects and finish set up.

    2. If you have a Jira Software site but don’t have administrative access to any projects, contact a site admin to get access.

    3. Looking for a different project? Contact a site admin to get access to more projects.

Your connected projects appear listed under Connected projects.

Edit Jira Software app settings

  1. Select Apps from the left side menu.

  2. Find Jira Software on the Apps page.

  3. Click Edit. All users can see what projects are currently connected. Only users with the necessary Jira project administrative/edit permissions can remove or add connected projects.

Remove the Jira Software app

  1. Select Apps from the left side menu.

  2. Find Jira Software on the Apps page.

  3. Click Edit.

  4. Find which project you want to remove from the list of connected projects.

  5. Click Remove.

  6. Click Remove again to confirm the action.

Incidents related to this project will remain in Statuspage, but the incident data and Statuspage panel will be removed from the Jira project.

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