Add a third-party component

Third-party components are components that you can add to your page that reflect the status of external services. If your service is heavily dependent on a third-party component, you can add the component to your page and the status of that component will automatically be updated.

1. Click Components from the left sidebar.

2. Click the Third-party tab.

3. Scroll through the list to find the component you want to add to reflect the status of external services.

4. Click Add.

5. Click the toggle to display the individual components within the given service.
   a: For example, since Statuspage uses Mailgun for outgoing email notifications, we'll activate the 'Outbound Delivery' component from Mailgun's status page.

With the component activated, you should now see it listed under the Active tab.

Editing a third-party component

Once the component had been activated, you may want to edit the name and description to something more end user-friendly.

1. Click Components from the left sidebar.

2. Click Edit next to the active third-party component you want to edit.

3. Change the name and/or description of the component in the corresponding text fields.

4. Click Save component at the bottom of the page to save your changes.

My third-party component is down, what happens?

Depending on the status we parse or have from the external service's status page, we will auto-degrade your third-party component accordingly.

For example, if Mailgun is reporting degraded performance for outbound delivery, Statuspage auto-degrades the component on your page as well. Once Mailgun switches their status back to operational, Statuspage auto-updates your third-party component status back to operational.

Overriding a third-party component's status

If a particular activated third-party component incident does not affect your own services or if the external service has not yet updated their status page during an outage, you can override the status of the component.

1. Click Components from the left sidebar.

2. Click Edit next to the component you want to override the status of.

3. Select the Override checkbox.

4. Choose the appropriate status from the status dropdown.

5. Click Save component to save the status changes.

The component will stay overridden until it's set back to use the official third-party component status by deselecting the Override checkbox and clicking the Save Component button.

My company has a status page. How do we get added to the list of third-party components?

If you’re an admin on your company’s status page, contact our support team and let them know you’d like to be listed as a third-party component. They’ll enable it on your page so that your status page appears in the list for other Statuspage users to add.