Customer data access grants information

In the interest of account security and data privacy, we have implemented a system of customer consent and account access grants to protect your data. In order for support to view or alter data on your account:

• A Team Member (admin user) on the account must write in to Support through our contact form. Contacting us in support is automatically considered as granting consent for a 7 day period. If for any reason you do not wish to grant consent, please be sure to specify this in your email.

• Support can generate an Access Grant to view a specific page that lasts 24 hours. When a grant is generated, there are three notifications:

  • An email sent to the Team Member that contacted Support.

  • An email to the Owner on the account.

  • An Activity log entry is generated.