Usage and admin help
Customer data access grants information
In the interest of account security and data privacy, we have implemented a system of customer consent and account access grants to protect your data. In order for support to view or alter data on your account:
A Team Member (admin user) on the account must write in to Support through our contact form. Contacting us in support is automatically considered as granting consent for a 7 day period. If for any reason you do not wish to grant consent, please be sure to specify this in your email.
Support can generate an Access Grant to view a specific page that lasts 24 hours. When a grant is generated, there are three notifications:
An email sent to the Team Member that contacted Support.
An email to the Owner on the account.
An Activity log entry is generated.
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