Create, manage, and communicate incidents

Learn what an incident is and how you can use them to communicate with your customers.

Follow these instructions to create an incident and what incident fields you can use during incident creation.

Backfill a page with previous incidents to avoid it looking empty.

Let your customers know when you're going to be unavailable due to maintenance.

Create incident templates to use as a starting point for creating incidents.

Copy this content into a template to quickly acknowledge these some issues.

Group relevant incident and scheduled maintenance templates together to quickly manage an incident when it occurs.

Create a postmortem to tell your customers what went wrong and what you're doing to avoid future incidents.

Automatically tweet updates when you create or update an incident.

Add additional structure or style to incident posts with HTML tags.

Learn what incident impact is and how it is calculated.

Keep these five tips in mind when you communicate incidents.