What is the Free Jira Cloud plan?

Permissions, roles, and issue-level security

Project permissions, roles, and issue-level security aren't customizable in Jira Free. If your site has always been on a Free plan, everyone with access to Jira is an admin for all Jira projects. If you change to a Free plan or migrate from Jira Data Center to a Free plan, project permissions are kept in their current state but anonymous access (if you had granted it) is removed. You'll need to upgrade again to change permissions. Read more about Project permissions, roles, and issue-level security in Free plans.

Issue-level security isn't customizable for Jira Service Management Free. To set the security level of individual issues in Jira Service Management, upgrade to the Standard, Premium or Enterprise plan.

Audit logs

If all of your Jira Cloud products are on the Free plan, you won't have access to audit logs to track events like changes to global permissions on your site. Once you upgrade any product to Standard or above, you'll be able to use audit logs for your Jira Cloud site.

Email notifications

Jira can send a maximum of 100 emails per day on the Free plan. After 100 emails, notifications are paused until the following day. You can upgrade your plan to allow for more email notifications. When upgrading to a paid plan, it may take up to 30 days for this limit to be lifted. If you're trialing a Standard, Premium or Enterprise plan, or have recently upgraded to a paid plan, and need to increase your daily email limit, contact our support team.

Updating site URLs (site renaming)

If all of your Jira Cloud products are on the Free plan, you can't update your site's URL after your site is created. Paid plans are able to request an updated URL from Atlassian Support.

Apps

Some apps might have reduced functionality in Jira Free. This is usually because they utilize features like permissions that can't be changed in Free.

Apps that aren't compatible or have reduced functionality in Free plans:

Apps with reduced functionality in Free plans

• Issue Checklist Pro

• Issue Checklist Free

Apps that aren't compatible with Free plans

• Email This Issue

• Enterprise Mail Handler for Jira (JEMH)

• Automated Release Notes for Jira

• Elastic Log For Jira

• Quantify TimeSpent

• Clockwork Automated Timesheets

• Scrumpy Planning Poker for Jira Cloud

• Deep Clone for Jira

• Requirements & Test Management for Jira

• Gtmhub for Jira Cloud

• Tempo Base plugin (required for Tempo)

Inactive Free products will be deactivated

If all the Jira Cloud products on your site are on a Free plan, your Jira Cloud products will be deactivated after 120 days of inactivity. If any Jira Cloud product on your site is on a paid plan, this doesn’t apply to that site.

Activity is simply logging in and viewing any page within a Jira product on your site. For example, if you log in and view a dashboard, report, Jira admin screen, or issue, any of those would count as activity. To keep your site active, log in and view something to restart the 120 days.

If you’re a site admin, we’ll send you emails to let you know if your site is at risk of being deactivated due to inactivity so you can log in and take action to prevent deactivation.