Use the Jira Admin Helper

The Jira Admin Helper is accessible to Jira Administrators.

Permission Helper

The Permission Helper can help you figure out why a user can or can't see a certain issue.

1. Choose > System.

2. Click Admin Helper > Permission Helper.

3. Enter the name of the user whose permissions you want to check. Leave this blank for anonymous users.

4. Enter the issue key you want to look into. For example, the issue that the user cannot see.

5. Select the permission that you want to check for the user.

6. Click Submit.