Differences in Atlassian Government Cloud migrations

We want to make Atlassian Government Cloud migrations as similar to regular migration as possible, but there are still some differences due to the specifics of this type of environment.

Plan your migration to Atlassian Government Cloud

Before you begin, review the key considerations for migrating your apps to Atlassian Government Cloud apps.

Attributes	Details
Available apps	Jira Confluence Jira Service Management A subset of Marketplace apps are available. You must conduct a security assessment for each app. See Manage Marketplace apps for Atlassian Government apps
Eligibility	US government agencies or organizations working with the US government for government-related work. FedRAMP Moderate & TX-RAMP authorized. GovRAMP in progress.
User tiers	Jira and Confluence: 201+ users Jira Service Management: 26+ agents
Academic discounts	Contact us to check eligibility
Community discounts	Not applicable
Atlassian app integrations	We evaluate integrations for FedRAMP compliance before making them available. To request a specific integration, contact your Carahsoft or Atlassian sales contact.
Webhooks	Assess the security of any external URLs you configure for webhooks.
Data security policies	See Apply a default configuration to a policy control
Security and compliance	See Understand Government Cloud security and compliance

Atlassian Government Cloud operates under a shared responsibility model for FedRAMP Moderate. More about the shared responsibility model

Summary of differences

A list of differences around the entire migration journey.

Support

Category	Details	More info
Raising tickets	You’ll raise Support tickets through a dedicated Government Cloud Support portal instead of regular channels.	Learn more
Trial licenses	At this time, we don’t offer Cloud Migration Trials or other trial licenses for testing your migration or Atlassian Government Cloud.	-

Migration tooling

Category	Details
Configuration	You need to enable connecting (and migrating) to Atlassian Government Cloud sites instead of regular sites in the migration assistant.

User migration

Category	Details	More info
Identity providers	An identity provider is required as it’s the only way for users to log in to Atlassian Government Cloud. Google Workspace isn’t supported as an identity provider. You don’t need an extra subscription for Atlassian Guard. The Atlassian Guard Standard, which is required to connect your IdP, is already included in your Atlassian Government Cloud subscription. Atlassian will connect your identity provider, verify your domain, and configure SAML single sign-on based on the details you provide. You’ll need to configure user provisioning. You’ll invite users from identity provider instead of manually sending them invitations. Also, users will always log in through single sign-on.	Learn more

Marketplace app migration

Category	Details	More info
Compatibility	Not all Marketplace apps are available in Atlassian Government Cloud, as Marketplace vendors need to create their compatible versions.	Learn more
Atlassian Marketplace	You can check if your app is supported by viewing the available hosting types on Atlassian Marketplace. Alternatively, you can review the list of available apps.	-
App installation	Marketplace apps are installed (and updated) on your sites by Atlassian after you provide the list of apps you’re interested in.	-
App data migration	At this time, Marketplace apps are migrated manually. If your app is supported, you need to check with the Marketplace partner for available migration paths.	-

Data migration

Category	Details	More info
Assets	Migration of assets from Jira Service Management isn’t available yet.	Learn more

Cloud to Data Center integrations

Category	Details	More info
App tunnels	Application tunnels are not available.	Learn more
Direct app links	Direct app links are available, however you need to use the OAuth 2.0 type.	Learn more

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