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Supported versions for the Jira Cloud Migration Assistant

Depending on your current self-hosted version, you may need to upgrade before migrating from Jira server to cloud using the Jira Cloud Migration Assistant. Below are guidelines for which self-hosted versions are compatible.

Jira Software or Jira Core

To use the Jira Cloud Migration Assistant, you’ll need to be on Jira Server version 7.6.0 or later. 

If you're on an earlier version than this, you'll need to upgrade before you can use the migration assistant.

Upgrading with an expired server license

If you're on an unsupported server version and don't have active maintenance on your server license (which is required to upgrade), you can use a free trial license to upgrade in preparation for the migration. Learn more about how to migrate to cloud with an expired license

Jira Service Management

The Jira Cloud Migration Assistant is not compatible yet with Jira Service Management (formerly Jira Service Desk). To migrate Service projects, you can use Jira Site Import or CSV import

Bitbucket

If you’re migrating Jira and need to integrate Bitbucket Server or Bamboo, refer to the Application links version matrix to make sure you are on the correct version of Bitbucket Server or Bamboo before starting your migration.

Data Center

The Jira Cloud Migration Assistant is now available on Data Center. Before using the migration assistant on your Data Center instance, check what data is and isn’t migrated.

Limited recovery support

When installed on Data Center, Jira Cloud Migration Assistant supports limited recovery (in the case of a server failure) during migrations. To maximize recovery capabilities, we recommend only running one migration at a time per two Data Center nodes. This capability is only available on the Jira Cloud Migration Assistant.

In the case of a server failure during the migration, the Jira Cloud Migration Assistant will:

  • During export: Automatically recover the migration up to two times - as long as there are two Data Center nodes per migration, and both don’t crash at the same time.

  • During import: Automatically recover the migration (unlimited times) - as long as there are two Data Center nodes per migration, and both don’t crash at the same time.

In the event that all Data Center nodes crash, then recovery (as per above) isn’t guaranteed. Although, it could occur if 1 node (per migration) is restarted within 3 minutes.

Browser support

Internet Explorer 11 is no longer supported for Jira Cloud Migration Assistant. If you are still using Internet Explorer 11, we recommend switching to one of our supported browsers. See this community post for more details

More information and support

We have a number of channels available to help you with your migration.

Last modified on Apr 26, 2021
Cached at 2:56 AM on Oct 27, 2021 |

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