Supported versions for the Jira Cloud Migration Assistant

To use the Jira Cloud Migration Assistant, you need to be on Jira Server or Jira Data Center version 7.6.0 or later. If you're on a version earlier than this, you'll need to upgrade before you can use the Migration Assistant.

To migrate Jira Service Management, you need to be on Jira Service Management 3.9.0 or later. If you're on a version earlier than this, you'll need to update before you can use the Migration Assistant.

If you're on an unsupported Server or Data Center version and don't have active maintenance on your server license (which is required to upgrade), you can use a free trial license to upgrade in preparation for your migration. Learn more about how to migrate to Cloud with an expired license

Limited recovery support (Data Center only)

The Jira Cloud Migration Assistant supports limited recovery in the case of a server failure during migration. This capability is only available to the Jira Cloud Migration Assistant when installed on Data Center. To maximize recovery capabilities, we recommend only running one migration at a time per two Data Center nodes.

In the case of a server failure during migration, the Jira Cloud Migration Assistant will:

• if the server failure occurs during export, automatically recover the migration up to two times, as long as there are two Data Center nodes per migration and both don’t crash at the same time

• if the server failure occurs during import, automatically recover the migration an unlimited number of times, as long as there are two Data Center nodes per migration and both don’t crash at the same time

In the event that all Data Center nodes crash, then recovery (as outlined above) isn’t guaranteed. However, recovery may still be possible if one node (per migration) is restarted within three minutes.

Bitbucket

If you’re migrating Jira and need to integrate Bitbucket Server or Bamboo, refer to the Application links version matrix to check you’re using a compatible version of Bitbucket Server or Bamboo before you start.

More information and support

We have a number of channels available to help you with your migration:

• for migration planning information, visit the Atlassian Migration Program website

• for technical issues or support with strategy and best practices, get in touch with our support team

• for peer advice, ask the Atlassian Community

• for expert guidance, work with an Atlassian Partner