Differences in Atlassian Government Cloud migrations

We want to make Atlassian Government Cloud migrations as similar to regular migration as possible, but there are still some differences due to the specifics of this type of environment.

Summary of differences

A list of differences around the entire migration journey.

Support

Category	Details	More info
Raising tickets	You’ll raise Support tickets through a dedicated Government Cloud Support portal instead of regular channels.	Learn more
Trial licenses	At this time, we don’t offer Cloud Migration Trials or other trial licenses for testing your migration or Atlassian Government Cloud.	-

Migration tooling

Category	Details
Configuration	You need to enable connecting (and migrating) to Atlassian Government Cloud sites instead of regular sites in the migration assistant.

User migration

Category	Details	More info
Identity providers	An identity provider is required as it’s the only way for users to log in to Atlassian Government Cloud. Google Workspace isn’t supported as an identity provider. You don’t need an extra subscription for Atlassian Guard. The Atlassian Guard Standard, which is required to connect your IdP, is already included in your Atlassian Government Cloud subscription. Atlassian will connect your identity provider, verify your domain, and configure SAML single sign-on based on the details you provide. You’ll need to configure user provisioning. You’ll invite users from identity provider instead of manually sending them invitations. Also, users will always log in through single sign-on.	Learn more

Marketplace app migration

Category	Details	More info
Compatibility	Not all Marketplace apps are available in Atlassian Government Cloud, as Marketplace vendors need to create their compatible versions.	Learn more
Atlassian Marketplace	You can check if your app is supported by viewing the available hosting types on Atlassian Marketplace. Alternatively, you can review the list of available apps.	-
App installation	Marketplace apps are installed (and updated) on your sites by Atlassian after you provide the list of apps you’re interested in.	-
App data migration	At this time, Marketplace apps are migrated manually. If your app is supported, you need to check with the Marketplace partner for available migration paths.	-

Data migration

Category	Details	More info
Assets	Migration of assets from Jira Service Management isn’t available yet.	Learn more

Cloud to Data Center integrations

Category	Details	More info
App tunnels	Application tunnels are not available.	Learn more
Direct app links	Direct app links are available, however you need to use the OAuth 2.0 type.	Learn more

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