Cloud migration trials for Server and Data Center customers

Cloud migration trials are for Atlassian Server and Data Center customers who want to migrate to Cloud. They are trial Cloud licenses that match the user tier and length of your remaining Server or Data Center subscription (up to 12 months), so you don’t pay double for licenses during the migration process.

We recommend using Cloud migration trials to:

• Evaluate: Test differences in functionality and try out new Cloud features.

• Create a proof of concept: Build a proof of concept for migration, set up initial projects, or build your business case with internal stakeholders. 

• Test: Run multiple test migrations in a full production environment, without any limitations.

• Migrate: Migrate your data to Cloud. Be sure to sign up with a URL that you plan to keep as your new production site once your migration is complete.

Cloud migration trials do not impact your current Server license in any way. You'll create a new URL (yoursitename.atlassian.net) in order to access and evaluate Cloud using this trial.

Available products and plans

Cloud migration trials are available for:

• Jira Software and Jira Work Management

• Jira Service Management

• Confluence Cloud

• Bitbucket Cloud

• Selected Marketplace apps

Jira Work Management is exclusively available on a Standard plan. Jira Software, Jira Service Management, Confluence, and Bitbucket offer Standard and Premium plans. Contact our team to try an Enterprise plan by filling out our contact form. Note: Enterprise plans are not available for Bitbucket Cloud.

Eligibility for Cloud migration trials

Cloud migration trials are available at no cost to Server and Data Center customers, for both Atlassian products and selected Marketplace apps. The trials are associated with an existing Support Entitlement Number (SEN) and align with your current maintenance period:

• Trial length: Your Cloud migration trial will last the duration of your remaining Server license or Data Center subscription. It will end when your Server license or Data Center subscription period runs out. This applies to both products and apps of opted-in Marketplace Partners.

• User tier included in the trial: Your trial will match your current user tier, up to 20,000 users. If you have more than 20,000 users and would like to try our cloud products, you can contact us to get started.

• User tier eligible for the trial: You need a Commercial or Academic license with 11+ users to be eligible. Starter tiers (10 users or less) and Community license holders aren’t eligible, but you’re encouraged to explore Atlassian's Free Cloud plans. Learn more about Free Cloud plans

• Expired license: If you have fewer than 60 days remaining on your Server maintenance or Data Center license, or if you have a lapsed or expired maintenance, you can still get a free 60-day cloud migration trial. This applies only to Atlassian products. For Marketplace apps, the trial always matches your remaining app license period. Learn how to migrate with an expired license.

How to use Cloud migration trials

The best way to use Cloud migration trials depends on the complexity of your migration:

Simpler migrations

Use the trial in the following way:

1. Activate your trial at the beginning of your migration journey, when you start exploring Cloud or planning your migration.

2. Use the trial throughout your entire migration journey, including testing and production migrations.

3. After you’ve migrated to Cloud, use step-up credits to convert the remainder of your license into a Cloud subscription.

What are step-up credits?

Like trading in a new phone step-up credits allow you to trade-in the remainder of your Server (or Data Center) license for credit in Cloud. Step-up credits are available only for annual subscriptions. Learn more about step-up credits

Complex migrations

Use the trial in the following way:

1. Activate your trial at the beginning of your migration journey, when you start exploring Cloud or planning your migration.

2. Use the trial throughout the Assess and Plan phases, where you evaluate Cloud products and plan your migration.

3. When you’re ready for testing and production migrations, purchase Dual licensing. This will let you use both server and Cloud, and migrate at your own pace.

What is dual licensing?

In dual licensing, you purchase an annual Cloud subscription and get your Server or Data Center license extended to the same period at no extra cost. This lets you use both Server (or Data Center) and Cloud products as you test or migrate in phases. Dual licensing is available only for annual subscriptions. Learn more about dual licensing

Cloud migration trials and billing

Your billing details are not required for Cloud migration trials. At the end of your trial, you’ll need to select a monthly or annual billing cycle to continue using Cloud:

• Monthly subscriptions: You’ll get an email before your trial ends to add your billing information. You can add your billing details until 7 days after your trial period. Once billing details are added, your Cloud trial will continue on a monthly payment plan.

• Annual subscriptions: You can get a quote by going to admin.atlassian.com > Manage  subscriptions > Choose annual payment. Note: Bitbucket Cloud does not offer annual subscriptions at this time.

If you haven’t subscribed at the end of your trial, you’ll be unsubscribed from all the products you’re trialling. Your data will also be deleted after 15 days. Note: Bitbucket Cloud plans using cloud migration trails will be downgraded to a free plan which allows up to five users. If your cloud migration trial plan has more than five users, your Bitbucket account will be set to read-only mode.

Cloud migration trials are subject to our Cloud Terms of Service and are treated like any Cloud trial. Learn more in our pricing and licensing FAQ

Cloud migration trials and existing plans

You can add a Cloud migration trial to:

• a Standard or Premium Cloud trial

• an existing Free Cloud plan

• an existing 7-day Cloud evaluation

• an existing Cloud domain with no products enabled

• a new Cloud site

You may receive an email from Atlassian with a unique signup link. Be careful not to forward this link, as it can be claimed by anybody inside or outside of your organization. Note: This does not apply to Bitbucket Cloud.

When resetting, deleting or reactivating an existing Cloud subscription, the Cloud migration trial will automatically carry over as long as it’s still valid and hasn’t expired.

Cloud migration trials and user limit

Cloud migration trials are tied to the same user limit as your server license. For instance, if your license is capped at 50 users, the trial will have the same limit. If the combined total of unique users between server and cloud exceeds it, the migration will fail will the following message:

We couldn't migrate your users because you have exceeded your user limit for Jira Software. Upgrade your cloud plan and try again.

To give you an example: If you have 50 active users in server and 5 additional active users in cloud that don’t exist in server, your migration will fail, because the user count after the migration would be 55, which exceeds your limit of 50.

You can solve this by revoking product access for the additional users in cloud, or deleting them.

Other Atlassian products with migration trials

Atlassian Access includes a free 30-day trial by default. You can also submit a ticket with our support team and our team will extend your Access trial to match the length of your Cloud migration trial. Learn more about Atlassian Access

Activate your Cloud migration trial

There are a few ways you can sign up for a Cloud migration trial, depending on where you are in your migration journey.

Activate your trial from the Atlassian website

1. Go to http://atlassian.com/migration/cloud/free-license/options .

2. Login to your Atlassian account when prompted (if you’re not already logged in).

3. Select a license from the list.

4. Select Activate trial.

Once you’ve done this, you can create a new Cloud site or destination, or select an existing site to apply your Cloud migration trial. Note: A Bitbucket Cloud migration trial cannot be applied to an existing workspace. You are required to create a workspace that will be your cloud destination while you are using your cloud migration trial.

Activate your trial from my.atlassian.com

1. Go to my.atlassian.com.

2. Expand the relevant Server or Data Center license.

3. In the Cloud trial offer box, select Activate my trial.

Once you’ve done this, you can create a new Cloud site or destination, or select an existing site to apply your Cloud migration trial. Note: A Bitbucket Cloud migration trial cannot be applied to an existing workspace. You are required to create a workspace that will be your cloud destination while you are using your cloud migration trial.

Activate your trial within the Migration Assistants

You can also activate your Cloud migration trial from within the Jira, Confluence, and Bitbucket migration assistants.

1. From the Migration Assistant home screen, select the Migrate your data card. This will take you to the Migrations dashboard.

2. Select Create new migration.

3. In the Connect to your cloud site or destination step, select Get Jira Cloud trial, Get Confluence Cloud trial, or Get Bitbucket Cloud trial.

Activate Cloud migration trials for Marketplace apps

Cloud migration trials are available for selected Marketplace apps. Apps that are not eligible still include a free 30-day trial by default.

To activate the Cloud migration trial for your app:

1. Find the app on Atlassian marketplace or within the Apps section of your cloud product.

2. Check whether the app is eligible for the trial. Information about it will be shown on the app’s listing.

3. Activate the trial and install the app. If the app is eligible, we’ll automatically extend the default 30-day trial to match your remaining app’s license period from Server or Data Center. Otherwise, you can still use the free 30-day trial.

Criteria for apps

• You need to have a Cloud migration trial activated in a cloud product where you install the app.

• You need to have an active license for the app’s equivalent in Server or Data Center.

• The app must be eligible for a Cloud migration trial.

Good to know

• If you have only one app license in Server or Data Center, you can use the Cloud migration trial for an app in only one cloud product.

Forge apps

If your app is a Forge app and you have an active Server or Data Center license for the app, you can request the Cloud migration trial via the support form. Follow the steps below to fill out the form:

1. Select Product Trials and choose the topic Extend product trials.

2. Select Cloud, and provide the SEN or EN of the product.

3. In Your question field, you can add details, such as ‘I want to activate Cloud migration trial for <app name>', including the SEN number from your license.

Activate multiple Cloud migration trials

Each Cloud migration trial is associated with a Server or Data Center license and can only be activated once per SEN. If you own multiple self-managed licenses, you can activate separate Cloud migration trials for each.

If you plan to start a Cloud migration trial for more than one product, you must sign up for each Cloud migration trial separately. During the signup process for the second (and any subsequent) product, you’ll be able to select to use the site URL that you created for the first product.

More information and support

We have a number of channels available to help with your migration:

• for migration planning information, visit the Atlassian Cloud Migration Center

• for technical issues or support with strategy and best practices, contact our support team

• for help with your license, contact our team

• for peer advice, ask the Atlassian Community

• for expert guidance, work with an Atlassian Partner