Transition a work item with automation

The Transition work item action will allow your automation rule to transition work items automatically.

However, when transitioning a work item using automation, you may run into the following error:

このエラー メッセージは、そのステータスが存在しないことを意味する場合もありますが、多くの場合、別の何かを示唆しています。

トランジションはワークフローに従う必要があります

When creating a rule to transition a work item, the transition must follow the space’s workflow. Learn more about working with workflows.

Take the following workflow for investigating and handling bugs – this workflow will restrict what can be done with the Transition work item action.

For example, take a rule with a manual trigger that comments when a bug is a duplicate, and then closes it by transitioning to Done – this rule would not successfully execute on work items that are in the Awaiting triage state, as work items can only proceed to Under investigation from this status.

A rule run on a work items in this state will result in an error status.

This rule, however, will run successfully on Under Investigation and In Progress work items as the workflow allows transitions from these statuses to Done.

ルールの実行者には適切な権限が必要

The rule actor is the user who executes a rule. This user must have the relevant permissions to trigger the rule, and complete any actions that may be performed. Learn more about the rule actor.

先ほどの例の、[開発用に選択] から [進行中] へのトランジションの詳細を確認すると、開発者グループのメンバーのみがトランジションを実行できるように条件付けられていることがわかります。

The Automation app user rule actor cannot be added to these user groups. You will need to configure any transition conditions with space roles in order to provide the appropriate permissions. By default, the automation rule actor is in the atlassian-addons-space-access role.

詳細

See other Jira automation use cases in our Jira automation template library.