Using the Ops Expert agent

Ops Expert is an agent designed to help you manage alerts and incidents more efficiently by providing historical context and recommending actions, thereby streamlining your on-call duties. Leveraging both Atlassian apps and connected third-party apps as knowledge sources to gather relevant information, it offers guidance to help you mitigate the impact of incidents, seeking to reduce the time you need to detect, respond to, and recover from them.

• Run queries for alerts and alert data
  Ops Expert processes your queries in natural language into corresponding AQL syntax and fetches alerts and incidents you have access to.

• コンテキストを収集し、インシデントをより迅速に解決する
  あなたと同じような過去や進行中のインシデント、関連記事、関係者にすばやくアクセスして、根本的な問題をよりよく理解できます。

• Create PIR
  Post-incident reviews are essential for defining actionable steps and guiding future work item resolution. Integrate Ops Expert with your post-mortem process to create post-incident review reports (PIR) in a Jira work item or on a Confluence page.

アラートとインシデントを検索する

You can input queries in plain English, such as "show all P1 alerts that came in the last 24 hours”. Ops Expert processes the natural language input and converts it into the corresponding AQL syntax. The converted AQL query is executed to fetch the relevant alert and incident data that you have access to.

インシデントのトリアージ

Whether you're new to the team, returning after a break, or simply need a refresher, Ops Expert is here to streamline your incident triaging process. By surfacing historical data and insights from knowledge sources you’ve connected Rovo to (that is, based on what you already have access to) such as Confluence (related articles, runbooks, post-mortem reports), Jira (past work items), Jira Service Management (past incidents and alerts), Microsoft Sharepoint docs, Google docs, and historical chats from Slack, Ops Expert empowers you to quickly understand and address incidents, minimizing reliance on other team members.

Even seasoned experts can benefit from Ops Expert’s ability to recall and gather details about past incidents, ensuring you have the context you need right at your fingertips. For a previous incident, Ops Expert provides a concise summary of the details captured in a shared Post-Incident Review (PIR). This feature helps provide a clear understanding of the incident's context and previous resolutions, allowing you to make informed decisions quickly.

For example, Ops Expert can help you with anything along these lines:

• 進行中のインシデントはありますか?

• 過去の類似インシデントとは?

• インシデントに関連するナレッジベースの記事、ランブック、またはPIR を検索してください

• 進行中のインシデントに関して支援を得られるユーザーはいますか?

• インシデントを要約してください (インシデントを指す ID または URL が必要)

• インシデント フィールドの提案と問題チケットの作成

• 根本原因分析の支援

• インシデントの優先度、重大度、または重大なインシデントタグを更新します。

インシデント事後レビューを作成する

Ops Expert takes your incident management to the next level by integrating with your post-mortem process. Post-incident reviews (PIR) are crucial for defining actionable next steps and serving as living documents that guide the resolution of similar incidents in the future.

• Invoke Ops Expert directly within Confluence to assist in generating comprehensive PIRs.

• Slack チャンネルに存在するインシデント履歴やその他の詳細に基づいて、Slack チャンネルに PIR を作成します。

• Slack や Jira Service Management のインシデント詳細など、さまざまなソースからのデータを集約して、インシデント タイムラインを生成します。

• 実行可能な次のステップを提案して、Confluence ページに統合します。

インシデントを更新する

• Ops Expert also helps you update the severity and priority of incidents and update the Major incident tag.

Start and use Ops Expert

The following articles will provide more details to help you get started. Find out how to access Rovo Chat, select Ops Expert, and have your conversation:

会話のきっかけ

Ops Expert presents three conversation starters to help you get started. You can use any of these or use your own prompts.

Help me resolve an incident (インシデント ID または URL を入力する必要があります)

Create a post-incident review (PIR) (\ インシデント ID または URL を入力する必要があります)

Are there any ongoing incidents?

会話のきっかけについてもっと読んでください。

ツール

tools are how Ops Expert takes action and turns responses into concrete outcomes when working with alerts and incidents.

Ops Expert tools

These tools are provided directly by Ops Expert and are designed specifically to support alert and incident management workflows.

MCP (Model Context Protocol) の活用

Model Context Protocol (MCP) により、Rovo は外部のシステムやツールに安全に接続し、コンテキストに応じたデータを取得したり、それらのシステムを使用してアクションを実行したりできます。MCP ベースの統合により、Rovo はアラートやインシデントの調査および対応の一環として、サードパーティ製のオブザーバビリティ、モニタリング、運用ツールと連携できるようになります。アトラシアンの管理から外部 MCP サーバーを追加する方法をご確認ください。

その他の Rovo エージェント ツール

These tools are provided by other Rovo agents, but can also be used alongside Ops Expert to complete related tasks such as creating content or updating work items. Explore all Rovo agents.

カスタム Rovo エージェントに対する指示の記述方法をご確認ください。

Though Ops Expert is accessible within Jira, Jira Service Management, Jira Product Discovery, and Confluence, it generates higher-quality output in the context of alerts and incidents within Jira Service Management. The agent also continuously learns from past incidents and alerts and improves its recommendations over time. Regularly review the agent's suggestions and use thumbs-up 👍 or thumbs-down 👎 to provide feedback to enhance its accuracy and usefulness.

How usage is calculated for Ops Expert

Ops Expert usage is measured by Rovo credits. They are consumed across two main categories based on the type of billable event performed:

Intelligence: Credits are consumed when a user or agent invokes AI to perform intelligent actions (For example, “Summarize incident”). Credit allowances are determined by the complexity of the request and the computational effort required to process it.

Context: Credits are consumed when an enriched context is retrieved from the Teamwork Graph (TWG) via API calls. This ensures that when you use third-party AI tools, such as Claude or ChatGPT, with Atlassian data via the Teamwork Graph CLI or the Atlassian Rovo MCP server, the system accounts for the data processing performed by Teamwork Graph.

More about Rovo credit usage

To view your usage:

1. アトラシアンの管理に移動します。複数の組織がある場合は、対象の組織を選択します。

2. Select Insights, then Platform usage.

3. From here, you can view your total credit allowance, current usage, app-level trends, user-level usage, and which features are consuming credits.

When you reach your usage limit, your billable interactions continue without interruption if extra usage is enabled. Organization and billing admins set Rovo credit usage limits and have controls to adjust limits as needed. Admins are notified at 80% and 100% usage, and extra usage is charged on your next invoice. See Manage extra usage

If you need to use more than your total allowance, you can also consider purchasing usage packs.