What will my users experience when I set a mobile policy?

After you create a mobile app policy, users in your organization must comply with your policy each time they use Jira Cloud, Confluence Cloud, and Opsgenie mobile apps.

If a user’s device doesn’t comply with mobile app policy security, they see a message that explains how to comply. The user cannot dismiss the message or use the app until they comply.

Each message is tailored with specific content and instructions depending on whether it’s an iOS or Android device. The messages include:

1. Information about why the device does not comply and how to solve.

2. A prompt to encourage users to update their device settings.

What happens to blocked users with multiple accounts?

If you create a mobile app policy and users are logged into an account associated with your organization, we block them from accessing other accounts (such as a personal account) on the mobile app.

If a user wants to access another account on the mobile app they can:

1. log out of all accounts for the mobile app on their device or

2. delete the mobile app and download it again.